Still no device after billing period started!!!!

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0rk0

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In the begining Neotel had an excellent delivery service.
I received my Neoconnect Prime even before the paperwork was sorted and was up and running in no time.

Now trying to upgrade to NeoData Flex 5G is a different story.
I'm already inside my billing period after giving more than enough notice time and still no device!!!!. I was told that my device is on it's way and I've confirmed the delivery address and I'm now still waiting a week later.

This is shocking and unacceptable. :mad:

@ Neotel Rep , please help !!!
My trouble ticket number = 42071
 
Good day 0rk0,

Your delivery is delayed as per the email comms sent out to all customers last week.

As per conversation today you have subsequently been contacted by our Logistics department for delivery of your service.
 
Neotel said:
Good day 0rk0,

Your delivery is delayed as per the email comms sent out to all customers last week.

As per conversation today you have subsequently been contacted by our Logistics department for delivery of your service.
Click to expand...

@Neotel Rep

Thanks for the feedback regarding my post and the phone call.
If only all Neotel's staff were as eager to give service.:)

I understand the delay of the devices and the e-mail send out.
But as supplier of a service you can't sell a product and not have stock.
That is your responsibility as supplier and your problem.
But somehow we as a nation have adopted this mentality that we always have to accept poor service.:mad:

The thing that got me under was that a colleague, who have ordered after me, already have his device and I'm still waiting and getting this e-mail pushed in my face about being out of stock.
My account changed from the Neotel Prime to the DataFlex on the 1st of April. I was promised a device will be delivered on the 1st. It wasn't delivered, therefore I'm paying for something I don't have.
I ordered on +/- the 18th of March. Neotel had half a month to let me know they don't have stock, which was actually suppose to happen on the day of the order. Instead they waited till after the 1st before informing us and now somehow we must just accept it.:mad:

Obviously there isn't any structure or order on who receives their device first.
So I'll keep on phoning and driving you insane, cause that's apparently the only way to get service out of Neotel.

My delivery is scheduled for tomorrow, I'm not holding my breath...
 
No device and no surprise...still waiting....and thats after they phoned to confirm my delivery.:rolleyes::mad:

Phoned Neotel again today, reported the issue, apparently we are going to try again today...:rolleyes:

....still not holding my breath
 
I have the exact problem. No device despite a phone call on the 30th of March that the device would be delivered the next day.

I have just received my invoice for this month - no prizes for quessing that I am being charged for the neoflex service:mad:
 
...yawn, nothing new...still waiting for my device....

I would like to point out that it's almost a month ago I applied for the device.

Please take note if you're a possible new Neotel user.

Also today is the 3rd week in April, so I can't wait to hear what the new excuse is going to be why I can't get my device. :mad:
 
Dont hold your breath

I was in the same boat. Was told I would have my device on the 1st of April 2009 after processing the upgrade mid March.

I got it on the 14th of April.

However it still does not work! (Trouble ticket 47405 in case the Neotel Rep wants to have a go.)

I have spoken to the call centre, been escalated to a spreadsheet (whatever that means) and spoken to several people at various different levels of the customer support and tech support ladder.

Still no joy. Apparently some tech support ninja is going to phone me and make all my troubles go away.

Like I said, dont hold your breath. Getting the device might just be the start of your tribulations.
 
The only way to get service out of them is to harass them.
Sad but true.

They don't communicate with each other in that business.:mad:
Or to anyone for that matter and communication is key in any relationship.;)

Example:
I phoned them again to query for my device.
They guy on the phone told me if I heard about the "3rd week of April" and that my device won't be coming that day.
I told him that we were already in the 3rd week of April and that they have already confirmed the order with me for the 1st of April.
As I'm speaking to this guy, the delivery guys knocks on the door with my modem. :confused:
Clearly the left hand in that company doesn't know what the hell the right hand is doing.

Then they have the nerve to ask me where my old device was, since this was suppose to be a swop out thing. :mad:
The funny thing is the internet site claims you can keep it as well as some of the staff, where others again tell you to give it back, chaos. :mad:
Maybe if they were here on the 1st April, then maybe they would have received the old device.
I wasn't going to bring it to work every day just in case they were going to show up, since if the device went missing , then it's my problem.

I still have the old device and they can arrange for someone else to come and pick it up at my place, when it is convenient for me,
since there is no chance that I'm going to take it to them.

They must get their act together.:mad:

My advice for you regarding your connection problem is to phone at least 3 people a day, if you're lucky you'll get someone who knows what is happening.
Don't let them sweet talk you.
If the person on the phone is a moron, hang up and dial again.
Do this until you get an intelligent person who is capable of fixing the device connection while you wait. ;)
 
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