Strange Email problem

[Sparky_za]

Hi Guys

Just want to check if anyone has had this situation before I open a problem ticket.

I have both Gmail and a Microsoft Outlook OWA email account setup on my BB Bold 9700 using BIS through Vodacom. I can send and receive email fine on Gmail, but from OWA I can only send email, it does not receive anything. I have changed my Exchange password to check if that is the problem, it accepts the new password, but then still the same problem. I logged in through Outlook to check that the details I am using work, and everything checks out. Started at 09:30 yesterday morning, since then not a single email has come through. I have asked my exchange admin to check his side, he says everything checks out. I searched around on the net and found a few suggestions to delete and recreate the account, which I have done, and also to select the option to send the service books again, which I have done. I have even reset the device to factory defaults, in case it was some software corruption, but no luck

So... any ideas?

 

[claytons]

Have you upgraded your firmware?
If you have then backup info, downgrade, wipe device then upgrade again.
I couldn't send emails. Was software corruption during an uprade. Had to downgrade then upgrade again to resolve...

 

[Sparky_za]

My fault, should have updated this post when the solution was found.

Turns out the security certificates on the mail servers expired, so while I could successfully authenticate and send email, I could not receive anything. Certificates have since been updated and all is again working.