Strange porting issue Vodacom to Telkom

hj2k_x

hj2k_x

Honorary Master
Joined
Jan 22, 2006
Messages
32,137
Reaction score
1,893
Location
/\/¯¯¯¯¯\/\
So previously I had successfully ported two Vodacom prepaid numbers to Telkom just by using the SMS method they have on the Telkom website. Months later and both ported SIMs are working fine.


This week I tried another Vodacom prepaid number to port to Telkom.

The port worked in that the Telkom SIM now has the Vodacom number but the Vodacom SIM is still active and its been more than a day since the port.

If I send an sms to the number it goes to the new sim (where it should) but system generated smss (like when you register WhatsApp or Uber) only go to the old Vodacom SIM.

Any ideas?

Who do I take this up with, Vodacom or Telkom?

Many thanks :)
 
Telkom. Routing is messed up and they either need to redo the port or fix the routing
 
FlashSA said:
Telkom. Routing is messed up and they either need to redo the port or fix the routing
Click to expand...
So it's not something that might fix itself with time?

Strange that I can send an sms and it goes to the new sim. But not the auto generated ones..
 
Update: calls from other Telkom mobile cell numbers go through to the new sim as they should.

Calls from a landline or from a non Telkom SIM go straight to the voicemail (of the old sim).

So strange...
 
hj2k_x said:
Update: calls from other Telkom mobile cell numbers go through to the new sim as they should.

Calls from a landline or from a non Telkom SIM go straight to the voicemail (of the old sim).

So strange...
Click to expand...
Just request the routing to be reset all your current experiences are related directly to, incomplete port process.
 
hj2k_x said:
You think they'll know what to do if I go into a Telkom store and tell them that?
Click to expand...
On a weekday you're more likely to find an experienced person in store. I can recommend the Wonderboom junction branch in Pretoria.
 
marioat1 said:
On a weekday you're more likely to find an experienced person in store. I can recommend the Wonderboom junction branch in Pretoria.
Click to expand...
That's a bit of a commute. I'm in Cape Town

Let's see what the Canal Walk Branch has to say for itself tomorrow...
 
hj2k_x said:
Thanks. I didn't know about that. It says the number hasn't ported :(
Click to expand...
We checked there when my dad ported from VC to TM, so we had to buy a new TM SIM and redo the port before it actually worked. It might be that you need to do the same
 
PhireSide said:
We checked there when my dad ported from VC to TM, so we had to buy a new TM SIM and redo the port before it actually worked. It might be that you need to do the same
Click to expand...
Let's hope not. The phone is with a family member. I'm at Telkom now...
 
Apparently there are "two systems" and the port had only been activated on the one system and not the other.

A ticket has been logged.

I have a reference number.

And a vague hope that someone will call me tomorrow saying it is fixed and can I reboot the phone.
 
@hj2k_x Thanks I need to port my Vodacom number to Telkom one day soon. Do your free Telkom to Telkom minutes still work properly when there are calls made to your ex-Vodacom numbers?
 
StrontiumDog said:
@hj2k_x Thanks I need to port my Vodacom number to Telkom one day soon. Do your free Telkom to Telkom minutes still work properly when there are calls made to your ex-Vodacom numbers?
Click to expand...
Yes once the number is actually properly ported it all works fine.

My success rate is as follows:

VC prepaid SIM 1 - SMS porting method used. Successful port withing 24 hours

VC prepaid SIM 2 - SMS porting method used. Successful port within 24 hours.

VC prepaid SIM 3 - SMS porting method used. The above drama. Only ported halfway. Had to go into the store and then escalate to a manager. Successful complete port took one week.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X