Struggling to get a refund

[Mr M]

I just came back from the CellC shop after picking up my 60GB bundle. According the salesperson there is a handling fee of R250 if you return the modem within 7 days for reasons other than the device being faulty.

Cell_C, can you confirm this for us?

Yep, when signing up they mentioned the handling fee when returning the package.

 

[Mr M]

Hi Mr M

You can email us [email protected] and we will surely make this matter right.

Regards
Cell C

Hi there

Have sent the email on Monday already via the website - recorded the call where the rep stated that the money will be in on Tuesday. It wasn't.

Got a call on Wednesday to say the money would be in on Friday. Today, 13:40pm and still no sign of said refund.