Struggling to get a refund

M

Mr M

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Hi All

I returned the modem and sim (5GB package) as there was no signal in my area even though the coverage map showed differently.

I've waited the required 2 weeks and I am struggling to get the branch to refund me. The sales lady's excuse is that they can't do refunds. My card was swiped there so I would expect them to be able to reverse the transaction.

Anyone have a contact number for the Eastern Cape regional manager? I seem to be getting nowhere fast with the local EL branch.

Thanks!
 
Remember you have 30days from the day you swiped the credit card to get your bank to reverse it.
 
Remember if you have requested to reverse the charges before the 30days then your bank wil query with that place & all will come out. If you delay you will be lucky to see your money 5 years from now & only with added expenses.
 
Thanks for the replies. I tried that (Standard Bank) and their response was that the merchant has the money and I have to go back to the store - which leads me back to the initial predicament.
 
Mr M said:
Thanks for the replies. I tried that (Standard Bank) and their response was that the merchant has the money and I have to go back to the store - which leads me back to the initial predicament.
Click to expand...

contact them & say the money was incorrectly debited..... they dont need to know your story
 
Mr M said:
Thanks for the replies. I tried that (Standard Bank) and their response was that the merchant has the money and I have to go back to the store - which leads me back to the initial predicament.
Click to expand...

Thats not how it works - phone the bank again and ask to speak to someone with half a brain.
 
Thanks Venomous. Will give that a try. I'm just curious that if I do go that route, the store has the receipt with my signature. Will be hard to disapprove that the sale wasn't willingly made.
 
The store might have a receipt with your Johan Hancock on it but you have their website with the coverage map don't you?
The store, that represents Cell C also misled you (albeit not intentionally) that you would have signal coverage in your area.

They really should just refund. Also contact contact Cell C headoffice and state your case to them.

If you have hassles. I'll take it from you.
 
Mr M said:
I returned the modem and sim (5GB package) as there was no signal in my area even though the coverage map showed differently.
Click to expand...
What exactly do you mean by 'no signal'? Was there no Cell-C at all, or were you only able to connect on EDGE?

Have a look through this thread. When I first tested at my father's place in Somerset West I could only connect on EDGE, I assumed he had no UMTS 900 coverage in his area.
After figuring out how to get the modem into '3G Only' mode, I tested again and now he has his own 5GB package and is getting speeds of 6Mbps!
 
ginggs said:
What exactly do you mean by 'no signal'? Was there no Cell-C at all, or were you only able to connect on EDGE?

Have a look through this thread. When I first tested at my father's place in Somerset West I could only connect on EDGE, I assumed he had no UMTS 900 coverage in his area.
After figuring out how to get the modem into '3G Only' mode, I tested again and now he has his own 5GB package and is getting speeds of 6Mbps!
Click to expand...

Hi Ginggs
The black modem that came with the 5GB package showed absolutely no signal - not even Edge. I used your MDMA application and was still not able to get an edge signal for longer than a minute - plugged in the vodacom sim and Presto! 3G was there. The coverage map showed that we fell well within the coverage area. Interesting side note - borrowed a mates white modem (2GB) package and I could get an HSDPA signal albeit after using Wndrbees method repeatedly!
Plugged the black modem in - nothing! Modem worked great inside the store.
 
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White modem works, black modem doesn't, but it did work in store. There is possibility that it cannot receive weaker signals. It should be replaced for this reason. Remember that signal in store is always very strong.

Another posiibility: Black modem takes more power and your USB port cannot afford it. You should be given opportunity to test another black modem, so you know modem is fauulty or there is something wrong with your computer.
 
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sajunky said:
White modem works, black modem doesn't, but it did work in store. There is possibility that it cannot receive weaker signals. It should be replaced for this reason. Remember that signal in store is always very strong.

Another posiibility: Black modem takes more power and your USB port cannot afford it. You should be given opportunity to test another black modem, so you know modem is fauulty or there is something wrong with your computer.
Click to expand...

Did the test with 1 laptop and 3 different desktops. The black modem failed in all setups - the white modem had excellent speeds. Even had the pigtail connector with a Poynting antenna attached to the black modem - no change.
 
Mr M said:
Did the test with 1 laptop and 3 different desktops. The black modem failed in all setups - the white modem had excellent speeds. Even had the pigtail connector with a Poynting antenna attached to the black modem - no change.
Click to expand...

There seems to be doubts if that pigtail connector works on the 900Mhz part of the modem,Maybe worth the expense of getting the inductive coupler that slides over the modem.
 
According to the first stage of the Consumer Protection Act implemented in April of last year, with the final stage being implemented next year March:

Consumers Right to Return Goods.

You have 10 business days in which to return goods for a refund provided those goods did not meet their intended purpose as communicated by the supplier.

The return of these goods would be at the supplier's risk, and expense according to the terms of the act i.e. goods were found unsuitable for your purposes.

The supplier may charge for any usage, restoration of goods, etc, for the duration of your possession of these goods
 
Mr M said:
Hi All

I returned the modem and sim (5GB package) as there was no signal in my area even though the coverage map showed differently.

I've waited the required 2 weeks and I am struggling to get the branch to refund me. The sales lady's excuse is that they can't do refunds. My card was swiped there so I would expect them to be able to reverse the transaction.

Anyone have a contact number for the Eastern Cape regional manager? I seem to be getting nowhere fast with the local EL branch.

Thanks!
Click to expand...


Hi Mr M

You can email us [email protected] and we will surely make this matter right.

Regards
Cell C
 
I just came back from the CellC shop after picking up my 60GB bundle. According the salesperson there is a handling fee of R250 if you return the modem within 7 days for reasons other than the device being faulty.

Cell_C, can you confirm this for us?
 
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