I overcharged a customer for a couple of months by mistake, and I'd like to credit them the overpaid amount. Is it acceptable to use a negative value line item on their latest invoice, or am I required by law to issue a credit note?
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issue them a credit note where the only real difference is that instead of tax invoice written on it, it says credit note, and you refer to the invoice references that were overcharged.
Do the latter as mixing it on their latest invoice will be confusing. Rather attach the credit note with the their latest invoice, or else queries will come through which will delay payment. Although it sounds like they don't really check...
Your records are then cleaner too, not to mention theirs.
For the love of spaghetti monster, please don't just pass a journal and then freak out when your stuff doesn't balance like my billing clerks. I wish I could just fire the lot. Year-end is the worst because they just stuff around with their kung-fu accounting and then at the end of the day I'm liable for any tax and vat and explanations to other partners as to why there are irregularities.
good on you for using proper accounting methods to rectify this