Successful claim from ISP for downtime?

[Sir Peel-a-Lot]

?

 

[SauRoNZA]

Are you on a business account with an actual SLA in place?

Otherwise good luck.

 

[borro]

Fever dream?

 

[Snyper564]

Are you on a business account with an actual SLA in place?

Otherwise good luck.

This I dont have the time or effort find a better service provider rather than fight over this my time is worth more than this effort.

 

[MakoPC]

Best thing to do is move to a different ISP, preferably that has a presence on this forum, Afrihost would be my recommendation, AfriGirl and Afrinatic are both great at assisting if you ever have an issue or an enquiry

 

[PBCool]

With all the outages suffered by RSAWEB this year, (I suppose this question could apply to any ISP) has anyone successfully managed to claim a refund or credit to their invoice on the grounds of downtime going over their advertised 99.9% uptime in their Service Level Agreement?

We're ~60 days into the year, there have been at least 3 days of RSAWEB outages, if I'm correct, that's 95% uptime this year. RSAWEB has obviously said that they are no way entitled to issue refunds for downtime.

To advertise that sort of SLA on a best effort home service would be silly. Or is it something on contract?

 

[LCBXX]

The only ISP that I know of, who actually gives you a rebate in your monthly payments when there is an internet outage which is their fault, is Telkom+Openserve.

 

[Vorastra]

Good luck with that.

7. THE DELIVERY AND AVAILABILITY OF THE SERVICES AND PRODUCTS​

7.1. The Customer agrees that the Services and Products are provided by RSAWEB as a “best effort” service with no service levels of any nature being offered.

 

[Bliksis]

I think some have a clause where you need to be down for a certain amount of consecutive hours.

 

[Syphonx]

I have seen people credited when they kick up enough fuss, but the connection has to be down for a day or more. And you will only be credited the cost of the service for the days it was down. So take your monthly fee and divide it by 30. So all that effort for R30 +- credit.