Sundowner ADSL problems

[ASCIIcat]

--Give a short explanation of the problem
I am going to quote this part as it is exactly my issue:

--Give a short explanation of the problem
Everyday, without fail, my ping literally increases from 30ms to 500ms+ (going up to 1000ms and being completely unstable)

Over and above that this is what my current speed tests are looking like:

--Give the first six digits of our phone number

011 795 xxxx

--Exchange Connecting to
Honeydew: http://www.broadbandstats.co.za/exchange/RHDW

--ADSL line speed

4Mbps

--ISP name and account type

• Axxess - Uncapped
• Web Africa - Capped
• Afrihost - Capped

--The time of day when you typically see these problems

Mon - Fri: from 6pm - +-5am
Weekends: The entire weekend

--Router Stats:
[table="width: 500"]
[tr]
[td][/td]
[td]Downstream[/td]
[td]Upstream[/td]
[/tr]
[tr]
[td]Link Rate[/td]
[td]4096 Kbps[/td]
[td]512 Kbps[/td]
[/tr]
[tr]
[td]Line Attenuation[/td]
[td]34.5 dB[/td]
[td]20.5 dB[/td]
[/tr]
[tr]
[td]Noise Margin[/td]
[td]18.3 dB[/td]
[td]14.0 dB[/td]
[/tr]
[/table]

--Trace Route with Axxess Account:

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 703 ms 758 ms 780 ms 105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
3 867 ms 801 ms 752 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 686 ms 712 ms 798 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 845 ms 817 ms 764 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 667 ms 633 ms 606 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 496 ms 524 ms 594 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
8 639 ms 654 ms 624 ms 196.43.25.137
9 670 ms 666 ms 616 ms 196.43.39.162
10 562 ms 501 ms 437 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 508 ms 535 ms 621 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
12 725 ms 691 ms 607 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

 

[coop]

Hi, we had the same problem for about the past week now, the problem is caused by congestion at the exchange (you are probably on Honeydew exchange, same as us). The problem usually starts around 6 PM and lasts into the early hours with pings rising to between about 600ms and 1900ms for local traffic.

So far though, it looks much better today, so maybe they actually fixed something.