Supersonic and MTN

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Msb1410

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May 13, 2019
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Any suggestions who I can talk to at Supersonic / MTN to get this sorted out?

The Supersonic website and process to apply for a contract is very confusing and is contradicted by Supersonic staff.

On the website they advertise various packages - amongst others a broadband 60/60 Gb, with a sim only option (I have the correct router already.) So I went online and tried to apply but experienced problems with some of their screens hanging. So I called in and spoke to a lady at sales who told me that I have to take a router and sign a 2 year contract. I told her that the website says different but she was arrogant, and adamant with a - take it or leave it, attitude.

I then applied via their Whatsapp number and confirmed that I have the required router already and only want a sim and only want to enter a month to month contract. Everything was approved and I was told that somebody would call me today to finalise the order. It was the same woman! She is still adamant that I cant get what their website advertises nor what the sales team and I agreed to yesterday.

Please help.
 
Msb1410 said:
Any suggestions who I can talk to at Supersonic / MTN to get this sorted out?

The Supersonic website and process to apply for a contract is very confusing and is contradicted by Supersonic staff.

On the website they advertise various packages - amongst others a broadband 60/60 Gb, with a sim only option (I have the correct router already.) So I went online and tried to apply but experienced problems with some of their screens hanging. So I called in and spoke to a lady at sales who told me that I have to take a router and sign a 2 year contract. I told her that the website says different but she was arrogant, and adamant with a - take it or leave it, attitude.

I then applied via their Whatsapp number and confirmed that I have the required router already and only want a sim and only want to enter a month to month contract. Everything was approved and I was told that somebody would call me today to finalise the order. It was the same woman! She is still adamant that I cant get what their website advertises nor what the sales team and I agreed to yesterday.

Please help.
Click to expand...
Go to Afrihost, so much better :) plus there is support on here regarding all AH stuff.
 
Save yourself the future pain and find another ISP while you still have the opportunity.

You know the pain and lack of communication that you're currently experiencing in the sign up process?
That's what you'll experience every time you try log a support ticket
 
nivek said:
Save yourself the future pain and find another ISP while you still have the opportunity.

You know the pain and lack of communication that you're currently experiencing in the sign up process?
That's what you'll experience every time you try log a support ticket
Click to expand...
Eisch!
 
ReeceDBN031 said:
Then enjoy supersonic :) why post here then. Phone their call centre
Click to expand...
I'm with Afrihost. Not supersonic. I have tried telling Afrihost their network is ****. All they do is make me do tests, and then redo the tests. They refuse to acknowledge an issue
 
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