Supersonic cancellation

[ultimatebas]

Hi guys what's the easiest way to cancel my supersonic LTE. I sent emails but no response

Sent from my CPH2145 using MyBroadband mobile app

 

[SirFooK'nG]

Hi guys what's the easiest way to cancel my supersonic LTE. I sent emails but no response

Sent from my CPH2145 using MyBroadband mobile app

The cancellation email is hidden deep in their T&C's section. Did you mail that one?
[email protected].

Supersonic Terms & Conditions – Fibre, 5G & LTE Services

Official Supersonic Terms and Conditions for uncapped internet services in South Africa. Transparent policies on billing, cancellations, fair usage and consumer protection.

supersonic.co.za

Supersonic Home Broadband F-LTE Terms and Conditions​

Section 12



Once they get the mail, you can wait a number of days before a response...

EDIT: PS, this is the only way to cancel your LTE. I asked them why they don't have an easy cancel button in their client zone and let them know that finding the bloody email address was convoluted.

 

[Fjorko]

I SO wish I can cancel mine, but it's the only available service that works properly in my area ( when it works ).

 

[Cbfj]

The cancellation email is hidden deep in their T&C's section. Did you mail that one?
[email protected].

Supersonic Terms & Conditions – Fibre, 5G & LTE Services

Official Supersonic Terms and Conditions for uncapped internet services in South Africa. Transparent policies on billing, cancellations, fair usage and consumer protection.

supersonic.co.za

Supersonic Home Broadband F-LTE Terms and Conditions​

Section 12

View attachment 1208232

Once they get the mail, you can wait a number of days before a response...

EDIT: PS, this is the only way to cancel your LTE. I asked them why they don't have an easy cancel button in their client zone and let them know that finding the bloody email address was convoluted.

Hello,
I have sent them four emails for over a month. Email to accounts saying why I had put a stop on my debit order, checked with first line support that emails had been received.
All to no avail.

 

[phil77]

Try ispa. Had to go that route when they wouldn't release my fibre line

 

[Mista_Mobsta]

Cancelled my Supersonic account end Nov 2022. It was cancelled Dec 2022. Had to contact them to double check that the service is indeed cancelled - requested a call back on the website and was contacted within 10minutes.
The service consultant quickly confirmed the cancellation is done and sorted a RAM courier to collect the router next week.
All in all, smooth and quick service!

 

[KURT_DERMS]

Cancelled my Supersonic account end Nov 2022. It was cancelled Dec 2022. Had to contact them to double check that the service is indeed cancelled - requested a call back on the website and was contacted within 10minutes.
The service consultant quickly confirmed the cancellation is done and sorted a RAM courier to collect the router next week.
All in all, smooth and quick service!

Have they released your line yet?

 

[Mista_Mobsta]

Have they released your line yet?

Had a Fixed LTE contract and 100% confirmed the contract is cancelled - not sure whether that means they 'released' my line yet but I am officially just liable to return the F2Use router and that is me done!

 

[KURT_DERMS]

Had a Fixed LTE contract and 100% confirmed the contract is cancelled - not sure whether that means they 'released' my line yet but I am officially just liable to return the F2Use router and that is me done!

Oh sorry thought it was a fiber contract, I cancelled my fiber contact with them, but couldn't get them to release my line so that I could use a different ISP.