Been with supersonic forever 10 years. Brilliant service. Now you can't even get a hold of them. I have been trying for a week now. I can't hold on for hours at a time then they cut the call. Ordered a Service for my office in cape town. They charging me even though the service is not working. Can't even resolve this issue.
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Supersonic going bad to worst
- Thread starter Cybil7
- Start date
epah
Honorary Master
You mean from worst to worstest.
lkpat
Executive Member
I was with them about 4 years ago. There was no way their service was even remotely brilliant. It was the worst ISP that I'd dealt with back then. Their client portal was insecure and leaking data, they were deducting data before I even received my Sim, they were terrible with support and billing. Never again MTN.
How about this one. Their new accounting system, which they know is messed up, stop submitting my debot order. When they see my account is not paid, send me a termination notice. I try and tell them there is a fault on their side, no avail. Cut off my service even after I went to the bank and had the bank transfer the otustanding fees they were supposed to submit oreder for. Punish your client for your incompetence.
lkpat
Executive Member
Wow, that's next level stupid
pope24
Expert Member
Just cancelled with them. (Well cancelled in April but you have to give a calendar month's notice)
Asked them to release the line today.
"No. We'll only release the line on the last day of the month."
Not regretting cancelling at all.
Asked them to release the line today.
"No. We'll only release the line on the last day of the month."
Not regretting cancelling at all.
They still sending lawfirms and debt collectors after me, even after I provided them with proof that my account is settled. Beyond incompetent to put it mildly. Since when is it on the client to prove they don't owe anything....makes me mad. Shame on VMM , "at VVM we care." yeah right!
I'm having the exact same experience now. Beyond frustrating.
I'm there right now. Exact same experience
pope24
Expert Member
I migrated away from Supersonic at the end of last month and they didn't release the line correctly. The result was that I was offline for almost 3 weeks while Vumatel and Afrihost seemed to do very little.
At least it's been fixed now but incompetence and poor customer service seem to be endemic in the industry.
If this happens to anyone else the things to look out for are:
At least it's been fixed now but incompetence and poor customer service seem to be endemic in the industry.
If this happens to anyone else the things to look out for are:
- I got a mail from Vumatel confirming that the activation had been requested
- I then got one from them saying that the migration had been completed
- At this point my router was connecting to the Vumatel network (it thought it was connected to the internet, green light and all) but there was no connectivity
- I don't know what Supersonic did or didn't do but if this happens to anyone else get hold of Vumatel (or your ISP) and tell them that they need to get your ex-ISP to re-release the line
Total joke.
Same experience
