Roles and Responsibilities
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Communicating with staff or clients through a series of actions, either face to face or over the telephone to help set systems or resolve issues
Troubleshooting systems and network problems
Replacing hardware as required
Providing support, including procedural documentation and relevant reports to engineers
Following diagrams and written instructions to repair a fault or set up a system
Supporting the roll-out of new applications and updates
Setting up new users' accounts and profiles and dealing with password issues
Responding within Service Level Agreement (SLA) to call-outs
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritising and managing many open tickets at one time
Rapidly establishing a good working relationship with customers and other professionals
Capturing client network details
Participates in afterhours call rotation
Improve skills through ongoing learning and studies
Probation: 3 months
Qualifications
Formal IT qualification, preferably MCSA/MCSE.
Minimum 2 years experience in a full IT support role.
Valid drivers and a car
Employment Equity
South African citizens only
Salary
R13k - R16k included in this is contribution to medical aid and RA.
Salary Type
Monthly, Cost to Company
Own Transport Required
Yes
Please apply via https://www.jobclick.co.za/job/47/support-engineer/
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Communicating with staff or clients through a series of actions, either face to face or over the telephone to help set systems or resolve issues
Troubleshooting systems and network problems
Replacing hardware as required
Providing support, including procedural documentation and relevant reports to engineers
Following diagrams and written instructions to repair a fault or set up a system
Supporting the roll-out of new applications and updates
Setting up new users' accounts and profiles and dealing with password issues
Responding within Service Level Agreement (SLA) to call-outs
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritising and managing many open tickets at one time
Rapidly establishing a good working relationship with customers and other professionals
Capturing client network details
Participates in afterhours call rotation
Improve skills through ongoing learning and studies
Probation: 3 months
Qualifications
Formal IT qualification, preferably MCSA/MCSE.
Minimum 2 years experience in a full IT support role.
Valid drivers and a car
Employment Equity
South African citizens only
Salary
R13k - R16k included in this is contribution to medical aid and RA.
Salary Type
Monthly, Cost to Company
Own Transport Required
Yes
Please apply via https://www.jobclick.co.za/job/47/support-engineer/