Support fail again

Aasvoël

Aasvoël

Senior Member
Joined
Dec 30, 2008
Messages
785
Reaction score
537
Hi

So Live chat seems like no one ever answers, send an email to support, no answer so now I'll throw my toys in the public domain. For whatever reason afrihost decided to after I log in, send a OTP to verify login, only problem is I never set up my phone details or they are old or some ****. Could you please help me get back into my account. I have never been asked for an OTP before the last week :/
 
Hi there, it is odd that you haven't been getting any OTP requests as have had this service for about 4-5 months now.

If you send me a PM with your email address I am sure I can send your OTP to you. Please make sure to update your cell number in the ClientZone so we can SMS the OTP to you in future.
 
I sent the pm yesterday and I'm still waiting for a response...
 
AfriNatic said:
OTP requests as have had this service for about 4-5 months now.
Click to expand...

It's a pain. Out of the blue you have to do the OTP thing. Oh hell, where is that damn phone? Not all of us keep our phones screwed into the side of our heads.
 
rwenzori said:
It's a pain. Out of the blue you have to do the OTP thing. Oh hell, where is that damn phone? Not all of us keep our phones screwed into the side of our heads.
Click to expand...

We launched the OTP service about 4-5 months ago. The main reason for implementation was for security and fraud prevention.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X