Support from Afrihost?

I

iEverything

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Hi,

No one to answer a phone, no answer on WhatsApp. log a support ticket which will be attended to when?

I need to get fibre assistance on not being able to get an IP address on Vumatel fibre in Johannesburg
 
iEverything said:
Hi,

No one to answer a phone, no answer on WhatsApp. log a support ticket which will be attended to when?

I need to get fibre assistance on not being able to get an IP address on Vumatel fibre in Johannesburg
Click to expand...

Hey,

Sorry about that. I want to help. Drop me a pm with your clientzone email please.
 
iEverything said:
Hi,

No one to answer a phone, no answer on WhatsApp. log a support ticket which will be attended to when?

I need to get fibre assistance on not being able to get an IP address on Vumatel fibre in Johannesburg
Click to expand...

Glad it's sorted now. Apologies for the inconvenience!
 
You turned a frustrating experience into me having a whole new level of appreciation for the support you provided. Thanks a lot, awesome that you can support customers like this.
 
iEverything said:
You turned a frustrating experience into me having a whole new level of appreciation for the support you provided. Thanks a lot, awesome that you can support customers like this.
Click to expand...
Feel sorry for those who don't know about this "shortcut"
 
thehuman said:
Feel sorry for those who don't know about this "shortcut"
Click to expand...

Not necessarily a short cut. Please have a look at my post about our support channels.

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mybroadband.co.za mybroadband.co.za
 
I signup my parents (pensioners) for fibre with Afrihost at the end of the 2019. Due to Corona installation was delayed. In 2020 Afrihost sms me asking if I still want Fibre. I replied, dont cancel I will wait. Afrihost emailed me again in my asking if I want to cancel. I replied with "Dont cancel. Still waiting on installation of fibre." Later I received a email that the will cancel my application. I contacted them to find out what is going on. They told sorry they will fix the problem. Now they send me a invoice for this month. Fibre was installed. But they told me that when they reinstated my application the free 2 month of fibre end. I told them that I never requested cancellation... That is it they want parents to pay... I forwarded the email to them where I state do not cancel application.
 
Nuweb74 said:
I signup my parents (pensioners) for fibre with Afrihost at the end of the 2019. Due to Corona installation was delayed. In 2020 Afrihost sms me asking if I still want Fibre. I replied, dont cancel I will wait. Afrihost emailed me again in my asking if I want to cancel. I replied with "Dont cancel. Still waiting on installation of fibre." Later I received a email that the will cancel my application. I contacted them to find out what is going on. They told sorry they will fix the problem. Now they send me a invoice for this month. Fibre was installed. But they told me that when they reinstated my application the free 2 month of fibre end. I told them that I never requested cancellation... That is it they want parents to pay... I forwarded the email to them where I state do not cancel application.
Click to expand...

Hi,

So we embarked on a fibre order cleanup. Clients that have orders with us that are stagnated due to them signing up with out providers or pre orders that have been on the system for more than a year ect. These were cancelled automatically.

I'm sorry if your order got cancelled. This can get fixed. Drop me your clientzone email so I can ask an accounts supervisor to assist.
 
hi AfriNatic.
i'm trying to get hold of afrihost support on whatsapp and still waiting for response.
i'm on 100mbps openserve fiber.
today can't log in to psn and getting very low speeds of less than 1mbps
i'm from Durban
 
AfriNatic said:
Hi,

So we embarked on a fibre order cleanup. Clients that have orders with us that are stagnated due to them signing up with out providers or pre orders that have been on the system for more than a year ect. These were cancelled automatically.

I'm sorry if your order got cancelled. This can get fixed. Drop me your clientzone email so I can ask an accounts supervisor to assist.
Click to expand...
Email: @yahoo.com
 
Message from my 71 year old father to Afrihost:Thanks...afrihost het my gisteraand 11.30pm gebel ek het hom versoek om my 12 uur vandag te bel. Geen oproep ontvang daarom het ek die e-mail afgestuur.. I am very SORRY I signed up with your company. Network Name (,SSID)....AfriFibreCV Network Password...*********?**???Device Login: Username....admin. Password .....************. If your company does not connect the mentioned Router to the Internet TODAY we MUST discuss ways to cancell. Thanks 12:8:2020
 
Nuweb74 said:
Message from my 71 year old father to Afrihost:Thanks...afrihost het my gisteraand 11.30pm gebel ek het hom versoek om my 12 uur vandag te bel. Geen oproep ontvang daarom het ek die e-mail afgestuur.. I am very SORRY I signed up with your company. Network Name (,SSID)....AfriFibreCV Network Password...*********?**???Device Login: Username....admin. Password .....************. If your company does not connect the mentioned Router to the Internet TODAY we MUST discuss ways to cancell. Thanks 12:8:2020
Click to expand...

Hi,

So I got feedback from the accounts department. The 2 months free promotion ended on 7 November 2019. The pre order signup was on 12 November 2019 so even with the initial order it did not qualify for the 2 months free.

I see a support agent contacted at 22:52 last night. They did call back at 14:47 today.

I checked the line on Octotel website and it shows the line is up. On our system I see the last ip lease request was on 2020-08-11 14:21:55.

If the line is indeed down can you maybe send me a picture of the ONT lights to confirm. If those are all in order it might be a mis configuration on the router and that would require trouble shooting over the phone.
 
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