Support or rather lack of support

Kevin1971

Kevin1971

Active Member
Joined
May 25, 2015
Messages
34
Reaction score
9
Location
Cape Town
Hi Afrihost, as a large corporation why do you not offer support after hours. My Fibre has been off since 14:00 (load shedding till 16:30)
5 pm your WhatsApp support ends and no phone support.
And your tag line is “ Home of Internet joy?”
Really?
 
Kevin1971 said:
Hi Afrihost, as a large corporation why do you not offer support after hours. My Fibre has been off since 14:00 (load shedding till 16:30)
5 pm your WhatsApp support ends and no phone support.
And your tag line is “ Home of Internet joy?”
Really?
Click to expand...

I am so sorry to hear about your connection. We do offer support after hours. You can log a call a call back through your ClientZone or you can send us an email as we do have to staff to help you out.

Are you on a Vumatel connection by any chance?
 
AfriNatic said:
I am so sorry to hear about your connection. We do offer support after hours. You can log a call a call back through your ClientZone or you can send us an email as we do have to staff to help you out.

Are you on a Vumatel connection by any chance?
Click to expand...

Yes I am, am also aware of the issues surrounding their outages. But have to find that out through social media and not from AH
Would have been nice to get a notice from AH to highlight the issue and regular updates.
 
Kevin1971 said:
Yes I am, am also aware of the issues surrounding their outages. But have to find that out through social media and not from AH
Would have been nice to get a notice from AH to highlight the issue and regular updates.
Click to expand...

We were told that SMS's were sent to all Vumatel clients. I am so sorry about this, this really should have been communicated to you.
 
There are Whatsapp support agents available until 8PM.

If you go to the Whatsapp.afrihost.com and it shows unavailable give it a minute or 5 and refresh the page.
 
MavChat said:
There are Whatsapp support agents available until 8PM.

If you go to the Whatsapp.afrihost.com and it shows unavailable give it a minute or 5 and refresh the page.
Click to expand...

Thank you so much for pointing this out.
 
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