Support won't give ref numbers

Yes, and I suspect that they are giving out fake reference numbers when you insist on one. When you call again to follow up they go "Uh, we can't find that ref. number on our system".
 
This is a clear breach of their contract with you. ICASA Consumer Protection Department are waiting for your call.....
Lodge your complaint as follows:

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The Consumer Protection Department at ICASA is the relevant department to lodge your complaint. Kindly forward your formal comlaint and enquiries to Ms Dianne Ngoasheng,Senior Manager Consumer Protection at this email address [email protected] or (011) 321 8278.

The procedure to lodge a complaint is as follows:

1. Foward us a summary of your complaint
2. If it is about billing please attach a proof of payment/ statement to the complaint.
3. Please include your contact details i.e. your address and telephone/cell number in order to register your complaint.
4. Also include the contact details of the respondent/ the name of the company your are complaining about.

This information will be of use for the investigation procedures.

Yours faithfully



Queen Molefe
Secretary: Consumer Protection
Tel:+27 11 321 8277
Fax:+27 11 448 1870
Email: QMolefe@ icasa.org.za
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I would add that you should give them a clear timescale in which you expect them to respond - ie 7 working days .
All strength.
Complain each time you have bad service or telkom fall down on their SLA contract with you.
 
Hi,

Sorted it out.

I called the techie who did the installation and he called the ADSL product office...

My problem was solved in a few ticks :-)

Thanks to the techie who still has pride in his work!
 
can you pass me the techie's cell number?

i lost my own techie's cell number. ;-)
 
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