Support??????

[charlesdebruyn]

Please can anyone tell me how to get support from Rain? I have tried the online support portal and the support email address and Facebook with no success

 

[PeterGates]

Hey Charles, whats the issue - maybe some of us can help? Rain guys seem swamped so they do get back to you, but it takes a long time...

 

[WAslayer]

@rain_mobile

 

[charlesdebruyn]

Thanks, I have been battling with continuous interruption on our internet. I have full 5G and 4G yet it’s cutting out periodically throughout the day, I’ve tried also changing the antenna to a fixed option using 2 or 6 with the same resultView attachment 842723

 

[PeterGates]

Need some more information, have you put the modem outside? have you found where your closest tower is? How good is your 4G signal - these seem to be the most common issues. That antenna fixing thing gave me more headaches than a solution, I would leave it on auto.

 

[charlesdebruyn]

My CPE is mounted outside on top of the building. I have used the activate.rain.co.za to ensure I have moved to where it’s supposed to be. When I log into the CPE it shows full bars on 5G and I think 4 bars on 4G. However the activate.rain.co.za says I have excellent signal

 

[powermzii]

So the issue is the intermittent dropouts? Not the speed? When you do a speedtest what do you get? Try Speedtest.net and speed.rain.co.za

 

[rain_mobile]

Hi charlesdebruyn

Please drop us a DM with the email address linked to your rain account so that we can further investigate your query?