'Customers core' for Telkom
Finweek asked for an interview with Telkom to address issues concerning its dealings with consumer activist organisations and how it feels it has had to adjust its strategy in order to meet the increasing demands of its customers. The following response was received.
"Telkom endeavours to place its customers at the core of its business and therefore strives to take cognisance of consumer sentiment from all quarters.
"While some of the criticism against the company may be unwarranted, Telkom consistently strives to assist customers who have legitimate problems and complaints.
"Apart from complaints, customers have also expressed their satisfaction with assistance rendered by Telkom through consumer forums. Telkom welcomes the opportunity for closer co-operation with all role players that could enhance our service delivery to customers."
