TeamViewer 13

[etienne_marais]

We have a Business License for Teamviewer, an account for logging in has been created and the device we are connecting from has been added as a trusted device.

Even though I have selected 'keep me logged in' I need to re-enter the password from time to time, this also happens when the actual TeamViewer screen stays open and maximized.

Sometimes I am logged out of TeamViewer, but both the username (email) and password boxes as well as the sign-in button become inactive. The checkbox for 'keep me logged in' and the links (forgot password and sign up) on the login screen however remain active (repeatedly checking/unchecking it does not help either). Sometimes it helps to switch between the TeamViewer screens (sections) and I can log in again, but sometimes nothing seem to work.

Repeatedly connecting to a remote computer without being logged into our TeamViewer account of course incurs the 'commercial use detected' message and decreasing connection/usage time. This can be very unnerving when you have to help clients in emergencies apart from not having access to your remote computers list.

The machine on which TeamViewer is running is on a server with reliable (backbone) access.

Has anybody experienced something similar ?

 

[biometrics]

Have you considered buying it?

 

[etienne_marais]

Have you considered buying it?

The very first line:

We have a license for Teamviewer

License is current and active.

 

[Rickster]

There was an issue two weeks ago when we tried to login but it couldnt. TV had a post on their network status, something about a issue with their authentication servers.

 

[biometrics]

The very first line:


License is current and active.

Ah. Was wondering about the “commercial use detected”. Not having any issues with v12.

 

[etienne_marais]

Whatever the cause is, it seems I have found a workaround. The TeamViewer instance on the relevant machine was activated many months ago with 'activate license' and henceforth if you are logged in it is in 'active-license mode' but not when you are logged out obviously. When you are not logged in and the login interface not working you can use 'activate license' again which also prompts for your username and password (without need for the actual license code) which keeps you signed in, for a period at least. I can't think why this problem suddenly started popping up, intermittently at that (I was able to sign in earlier today without problems for example, but not a couple of days ago and not this evening) but I assume it is a bug related to multiple trusted devices or something to that effect. I will contact TV if this should start happening again.

 

[etienne_marais]

There was an issue two weeks ago when we tried to login but it couldnt. TV had a post on their network status, something about a issue with their authentication servers.

Not impossible that there are ongoing intermittent authentication server issues..