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Senior Member
- Joined
- Jan 8, 2004
- Messages
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About Us
Appenate is a Brisbane-based startup founded by me (lewstherin, old school MyADSLer), building a leading business to business mobility platform, aimed at the IT channel and enterprise.
Our rapidly expanding customer base is increasingly European and US based, which we manage via an integrated team anchored out of Brisbane and Durban to improve timezone coverage for our users.
We have embraced the concept of a distributed company, with staff working either from home or out of co-working spaces.
The Opportunity
This is an opportunity to join a lean, agile and exciting company that is globally focused and working with cutting edge mobile and cloud technologies.
It's also a great lifestyle change to skip the daily commute grind and have flexibility in your working hours.
Being a small company, we expect all team members to learn fast and work across many aspects.
To join us, you need to be self-starting, disciplined and able to communicate well.
If you don't want to work from home, no problem - we'll cover the cost of a desk at a co-working space near you.
Our preference is to find someone in Durban, but our arm can be twisted if you're the right person for the job.
We all hang out in HipChat and Skype, so you're in constant contact with the whole team.
You'll be setup with whatever gear you need to be productive.
This role involves becoming our key support person, managing incoming customer issues and questions, while working closely with our dev and sales teams to ensure our customers get the best possible answers and assistance.
You'll be trained to become an expert on our platform and as such will also help out on sales demos, customer training as well as contribute to our development road-mapping activities.
This is a junior role to begin with, but will grow based on your performance and demonstrated appetite for responsibility.
Salary starts at AUD 1,800 pm and will increase based on your performance in the role.
And yes, all salaries are paid in Australian Dollars, so you're Zuma-proofed
Job Requirements
Our platform is used by companies in the IT channel - i.e. software vendors, solution providers, system integrators.
As such we're looking for someone with a technical background in that space - e.g. you should have experience in software implementations, cloud service configurations, IT support and/or system installs etc.
You must have excellent English skills - a lot of your work will involve responding clearly and comprehensively to customer tickets in written and verbal form, so this is a non-negotiable.
Some decent Excel knowledge (building formulas etc) would be a plus, since this knowledge translates well into building apps with our platform.
Finally you really must enjoy helping customers - even the irritating ones
We view support as a critical function in our company, so its super important that you enjoy solving people's problems!
This looks awesome, how do I apply????
Mail your resume to jobs[at]appenate.com
I don't fit the criteria above, but I really want to join you guys?
Enthusiasm and an interesting resume is always welcome, hit us up on the above email and we'll take a look!
Appenate is a Brisbane-based startup founded by me (lewstherin, old school MyADSLer), building a leading business to business mobility platform, aimed at the IT channel and enterprise.
Our rapidly expanding customer base is increasingly European and US based, which we manage via an integrated team anchored out of Brisbane and Durban to improve timezone coverage for our users.
We have embraced the concept of a distributed company, with staff working either from home or out of co-working spaces.
The Opportunity
This is an opportunity to join a lean, agile and exciting company that is globally focused and working with cutting edge mobile and cloud technologies.
It's also a great lifestyle change to skip the daily commute grind and have flexibility in your working hours.
Being a small company, we expect all team members to learn fast and work across many aspects.
To join us, you need to be self-starting, disciplined and able to communicate well.
If you don't want to work from home, no problem - we'll cover the cost of a desk at a co-working space near you.
Our preference is to find someone in Durban, but our arm can be twisted if you're the right person for the job.
We all hang out in HipChat and Skype, so you're in constant contact with the whole team.
You'll be setup with whatever gear you need to be productive.
This role involves becoming our key support person, managing incoming customer issues and questions, while working closely with our dev and sales teams to ensure our customers get the best possible answers and assistance.
You'll be trained to become an expert on our platform and as such will also help out on sales demos, customer training as well as contribute to our development road-mapping activities.
This is a junior role to begin with, but will grow based on your performance and demonstrated appetite for responsibility.
Salary starts at AUD 1,800 pm and will increase based on your performance in the role.
And yes, all salaries are paid in Australian Dollars, so you're Zuma-proofed
Job Requirements
Our platform is used by companies in the IT channel - i.e. software vendors, solution providers, system integrators.
As such we're looking for someone with a technical background in that space - e.g. you should have experience in software implementations, cloud service configurations, IT support and/or system installs etc.
You must have excellent English skills - a lot of your work will involve responding clearly and comprehensively to customer tickets in written and verbal form, so this is a non-negotiable.
Some decent Excel knowledge (building formulas etc) would be a plus, since this knowledge translates well into building apps with our platform.
Finally you really must enjoy helping customers - even the irritating ones
We view support as a critical function in our company, so its super important that you enjoy solving people's problems!
This looks awesome, how do I apply????
Mail your resume to jobs[at]appenate.com
I don't fit the criteria above, but I really want to join you guys?
Enthusiasm and an interesting resume is always welcome, hit us up on the above email and we'll take a look!
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