Tech Help Via Phone

[SirFooK'nG]

Seriously, there needs to be a better system for this. I phoned the Tech help and got absolutely no help of any value. I could not connect for the last 24hrs, phone tech ask if there are any tower problems in my area... nope... So I ask about my current allocation (should have been over 3gig left), that was fine. So the techie asks what error I receive??? I reckon to the dude that I connect via a router, therefore I would not see a "dialup error". His advice it to plug the modem directly into my pc to see if I get an error... Thanx big help...

a - I have never used the iburst modem as such in 4 years (Dont' even have the USB cable for it)
b - I am using Win7X64, so I dont have any drivers for it either.
c - I also dont have the dashboard software, see point (a)

So I ask if they can check if my other modem at another location (which obviously I am not at - so cant check myself) is currently connected. They are linked to the same account. Sorry he can't do that ?!?

So uhhm whats the point of phoning this not so technical "tech help line" ??? My problem will be "escalated" and I will be contacted within 24hrs...

Sorry not good enough. Please jack up !

BTW, I Went and fetched my other modem, it works fine... seems I have one R2500 dead piece of plastic shyte....

Thanx iBurst for the fantastic help.... I have ordered my ADSL line, will be installed on the 28th of Dec. Thats two R599 p/m accounts you have lost from me in one month!

Cheers to Caps, hello to uncapped....

So in conclusion, i think my sig kinda leans towards the iBurst arena!

 

[PeterCH]

Seriously, there needs to be a better system for this.

iBurst's tech help is bad. However, you could have called Dial-a-Nerd, no?

Maybe try that. They have a contract between each other.

 

[SirFooK'nG]

iBurst's tech help is bad. However, you could have called Dial-a-Nerd, no?

Maybe try that. They have a contract between each other.

Too little too late.... + That has never been communicated to me... (I signed on iBurst via a reseller, so there is a major communication gap / flaw between the end user and the service provider)

I have purchased a 512 line for work and 384 for home. Going through screamer, Been running them for a month quite nicely now at work.

 

[GimmeGigs]

Dial a turd is useless, I tried that after receiving 0 service from the helldesk. There was no answer so I just gave up.

 

[PeterCH]

There actually was a Dial-a-Nerd CEO who used to respond to MyBB concerns. Maybe we should email this thread to him.

Maybe they didn't answer because it's Xmas time?

 

[The_Unbeliever]

Christmas season or not, there should be somebody on standby.

 

[SirFooK'nG]

Well I'll be stoked when my line gets installed at home.... had to wait quite a while for a slot to free up in my area (they were all used up!). And even tho screamer has some problems and had quite a few major ones earlier in the month, I still managed about 1.5gigs a day on the 384 line. So I upped that to a 512 line and ordered the 384 uncapped for home. Not before bargaining a bit with Howzit. Cause digichilli gives you 2 concurrent connections @R1000 p/m on the 512, so I got screamers R799 @512 and R399 @384 for R950... I know Digichilli is still cheaper, but they are having to many probs at present... will watch to see what happens there... Goto love month to month!!!

 

[Adventurer]

Well I'll be stoked when my line gets installed at home.... had to wait quite a while for a slot to free up in my area (they were all used up!). And even tho screamer has some problems and had quite a few major ones earlier in the month, I still managed about 1.5gigs a day on the 384 line. So I upped that to a 512 line and ordered the 384 uncapped for home. Not before bargaining a bit with Howzit. Cause digichilli gives you 2 concurrent connections @R1000 p/m on the 512, so I got screamers R799 @512 and R399 @384 for R950... I know Digichilli is still cheaper, but they are having to many probs at present... will watch to see what happens there... Goto love month to month!!!

OMG:wtf:
I have a 512 and 1Mb connection from Screamer (which are Screaming) but I am paying full price for them both. How did you get a discount from them for 2 connections?

 

[ptnibrst]

the 7 days of iBurst Christmas

You clearly lack patience as all iBursters know it takes "10 phone calls calling, 3 emails bouncing, 5 golden rings! 4 calling birds" ... sorry got a Christmas Song mixed up with iBurst Helpdesk, an easy mistake to make.

Back to the topic, I had an issue on the 18th December and it took until the 23rd to resolve.

Here it is in its naked form, times and dates, names and all...

16h24 18/12/2009 Suddenly, from 12gigs carry over, no bandwidth left and capped to 64K. ref:01-00-070375 logged with helpdesk, helpdesk person sounded like she was named "Maradonna".
19h05 18/12/2009 Follow up helpdesk person sounded like he was named "Umpalumpa"...he could not find previous reference, started over and now it will take 24 hours to resolve; new ref:001-00-070395 issued.
09h31 21/12/2009 Follow up of 24 hour promised resolution. "Umpalumpa" says status "escalated", and to be resolved PM today by Administrator! Ooh that does sound exciting
18h30 21/12/2009 Day turns to night, still capped. "Umpalumpa" forwards me to Disego who would discuss issue with his supervisor called Thatemusi. Thatemusi phoned me back at 18h49 and assured me that 6gig would be added to Bandwidth 'within 10 minutes'.
08h41 22/12/2009 Next morning , still capped and bandwidth still not added. Follow up with helpdesk...again...
09h52 22/12/2009 Left an indignent message for them to phone me. New Supervisor Thando phoned at 10h02 and said he added 5gb to Bandwidth
10h33 22/12/2009 Checked webpage. Still not working. Phoned Helpdesk person Navin and left a message for Thando to phone me back. He did and then emailed confirmation of bandwidth added.
10h45 23/12/2009 Give it a day said I and so checked iBurst website --> Bandwidth shows 5 gig. :wtf:

And so you can see that with and and :twisted: comes resolution. My two cents worth to this discussion.

Merry Christmas to all!

 

[diegoa]

When I phone them they always helpful and get my issue sorted asap

 

[deweyzeph]

I don't understand why people still buy products through third-party resellers. If you're going to use iBurst, buy directly from iBurst, same goes for Vodacom and MTN.

You're just going to save yourself a world of pain when things go wrong. Better to talk to iBurst directly than have to play broken telephone with your reseller and iBurst.

 

[PeterCH]

I don't understand why people still buy products through third-party resellers. If you're going to use iBurst, buy directly from iBurst, same goes for Vodacom and MTN.

You're just going to save yourself a world of pain when things go wrong. Better to talk to iBurst directly than have to play broken telephone with your reseller and iBurst.

You can't be serious. Some of us have accounts with other ISPS, eg MWEB. I switched from dial up to iBurst that way. The bonus is that I've never been billed incorrectly and MWEB never had PPU. There was 0 risk of being PPU'ed and end up with a whopper of a bill and never any risk of being double, tripple or quad billed as many people here will attest. Plus some resellers offer a few perks such as 300min of free Wifi min per month. You pay the same price anyway.

 

[Rustum]

@Diegoa

You have on a few occasions complained about people complaining too much about iBurst or the iBurst forums being too negative/depressing with all the complaining going on. You have also hinted in the past at having insider knowledge about iBurst products [http://mybroadband.co.za/vb/showpost.php?p=3334074&postcount=11].

These past few days you have posted several short posts to contradict the overall critical trend of many threads on migration and related fiascoes at iBurst, your posts seemingly wanting to deny the complaints people have. I cannot help but wonder at your activities: it comes across as that of a shill.