- Joined
- Oct 15, 2013
- Messages
- 379
- Reaction score
- 0
What will they pay?
R25 000 p.m.
How far will I drive?
Parklands
What do I need to know to get this job?
• Grade 12 & relevant tertiary qualification
• Advanced SQL skills & Retail knowledge
• 2-4 years advanced 2nd line support & trouble shooting experience
• Experience with Technical Papers, Bug ID, Customer Liaison and Data Fixes
What will I do every day?
• You will be providing 3rd line support and allocated specific clients
• Investigating calls logged and escalated by support staff
• Replicating bugs by identifying the process of functionality that is malfunctioning
• Correcting data affected by a software bug
• Logging bugs to ensure they are corrected in code
• Providing continuous feedback to a customer while investigating a support task
• Providing feedback once data fix has been applied or technical issue has been resolved
• Providing feedback to the customer once a bug has been identified and logged
• Providing continues feedback daily, and throughout the day where required, to Team Leader & Product Owner on status and progress of calls
• Write-up of Technical Paper to assist the Service Delivery Division with future investigations of similar issues
• Log Task on TFS containing all required details including log files, screen shots and any other information required by development to further investigate or correct the issue
• Assisting junior staff on a day to day basis as requested
• Identifying staff that require training and reporting their training needs to your line manager
Please send your CV to [email protected] if you wish to apply!
R25 000 p.m.
How far will I drive?
Parklands
What do I need to know to get this job?
• Grade 12 & relevant tertiary qualification
• Advanced SQL skills & Retail knowledge
• 2-4 years advanced 2nd line support & trouble shooting experience
• Experience with Technical Papers, Bug ID, Customer Liaison and Data Fixes
What will I do every day?
• You will be providing 3rd line support and allocated specific clients
• Investigating calls logged and escalated by support staff
• Replicating bugs by identifying the process of functionality that is malfunctioning
• Correcting data affected by a software bug
• Logging bugs to ensure they are corrected in code
• Providing continuous feedback to a customer while investigating a support task
• Providing feedback once data fix has been applied or technical issue has been resolved
• Providing feedback to the customer once a bug has been identified and logged
• Providing continues feedback daily, and throughout the day where required, to Team Leader & Product Owner on status and progress of calls
• Write-up of Technical Paper to assist the Service Delivery Division with future investigations of similar issues
• Log Task on TFS containing all required details including log files, screen shots and any other information required by development to further investigate or correct the issue
• Assisting junior staff on a day to day basis as requested
• Identifying staff that require training and reporting their training needs to your line manager
Please send your CV to [email protected] if you wish to apply!