Technical Engineer

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Technical Engineer Job Details - Click Here

Edenvale, South Africa V and N Q Systems
A company in Edenvale* *is currently looking for *a *Technical Engineer to provide enterprise level technical support to our customers and assist in the pre-sales engagements as required.
The technical engineer will assist to deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies.
Essential Functions:

• Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem solving skills
• Independently diagnose and resolve problems within our sphere of the customer environment
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal \ external team
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.

Desired Skills and Experience:

• 3+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and vmware administration will be an advantage
• Must have outstanding problem solving skills
• Must have good technical knowledge of vmware, backup methodologies, and linux
• Experience with scripting languages (Python, Perl…) is a big plus
• Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues

Must have own transport.