- Joined
- Oct 15, 2013
- Messages
- 379
- Reaction score
- 0
What will they pay?
R12 000 p.m. – shift work is involved + paid overtime
How does the shifts work?
The shift structure currently is 6am to 6pm, four days on and four days off, this includes working weekends and public holidays. These shift structures could change in future.
Where are they based?
Sandton
What industry is this company?
Payment Gateway
What do I need to know to get this job?
• Grade 12 + post-matric qualification
• 1+ years’ experience in a customer service environment
• Technical background + Understanding of basic programming concepts
• Excellent written and verbal communication skills in English
• Excellent telephone etiquette
• Valid driver’s licence and own transport
• Willing to work flexible schedule and occasional overtime when needed
What will I do every day?
To provide customer service support across the group chain to all users: new clients, merchants, buyers, end-users, developers, colleagues, product partners, acquirers, any individual or company contacting the joint service center. Deliver customer service excellence to both internal and external users by identifying issues and initiating corrective actions to remedy cause of concern.
• Maintain customer service levels as set out by the client for the Joint Service Centre.
• Provide prompt, courteous service to all external and internal customers.
• Assisting end-users with transactional queries and any payment processing issues.
• Assisting merchants with general queries, answer customer inquiries/communications as required.
• Assist any individual contacting the service desk.
• Resolve and remedy customer complaints
• Resolve queries via telephone, live chat, and email correspondence.
• Must be able to trouble-shoot errors/issues reported before escalating further.
• Follow and execute support protocol for escalation.
• Load new merchants, edit merchant profiles as requested and maintain record of all interactions regarding changes to merchant accounts.
• Assist merchants and developers with implementation queries.
• Attracts potential customers by answering product and service questions
• Assist internal staff with support related queries.
• Provide Second Line Support to Acquirers and Partners.
• Contributes ideas and suggestions to improve on service delivery.
• Responsible for actively ensuring the retention customer base.
• Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery.
• Attends regular customer service departmental meetings.
• Follows all required support processes and protocol and set out by Customer Service Manager.
• Maintains detailed call activity report.
• Adheres to all company policies, procedures and guidelines.
• Performs other related duties as assigned by management.
• Continuously learning and improving on product and job knowledge in order to deliver service excellence.
• Keeping abreast with changes and updates to company’s product and services.
Please send your CV to [email protected] if you wish to apply.
R12 000 p.m. – shift work is involved + paid overtime
How does the shifts work?
The shift structure currently is 6am to 6pm, four days on and four days off, this includes working weekends and public holidays. These shift structures could change in future.
Where are they based?
Sandton
What industry is this company?
Payment Gateway
What do I need to know to get this job?
• Grade 12 + post-matric qualification
• 1+ years’ experience in a customer service environment
• Technical background + Understanding of basic programming concepts
• Excellent written and verbal communication skills in English
• Excellent telephone etiquette
• Valid driver’s licence and own transport
• Willing to work flexible schedule and occasional overtime when needed
What will I do every day?
To provide customer service support across the group chain to all users: new clients, merchants, buyers, end-users, developers, colleagues, product partners, acquirers, any individual or company contacting the joint service center. Deliver customer service excellence to both internal and external users by identifying issues and initiating corrective actions to remedy cause of concern.
• Maintain customer service levels as set out by the client for the Joint Service Centre.
• Provide prompt, courteous service to all external and internal customers.
• Assisting end-users with transactional queries and any payment processing issues.
• Assisting merchants with general queries, answer customer inquiries/communications as required.
• Assist any individual contacting the service desk.
• Resolve and remedy customer complaints
• Resolve queries via telephone, live chat, and email correspondence.
• Must be able to trouble-shoot errors/issues reported before escalating further.
• Follow and execute support protocol for escalation.
• Load new merchants, edit merchant profiles as requested and maintain record of all interactions regarding changes to merchant accounts.
• Assist merchants and developers with implementation queries.
• Attracts potential customers by answering product and service questions
• Assist internal staff with support related queries.
• Provide Second Line Support to Acquirers and Partners.
• Contributes ideas and suggestions to improve on service delivery.
• Responsible for actively ensuring the retention customer base.
• Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery.
• Attends regular customer service departmental meetings.
• Follows all required support processes and protocol and set out by Customer Service Manager.
• Maintains detailed call activity report.
• Adheres to all company policies, procedures and guidelines.
• Performs other related duties as assigned by management.
• Continuously learning and improving on product and job knowledge in order to deliver service excellence.
• Keeping abreast with changes and updates to company’s product and services.
Please send your CV to [email protected] if you wish to apply.