- Joined
- Oct 15, 2013
- Messages
- 379
- Reaction score
- 0
Who are they?
My client specialises in delivering mobile messaging and mobile billing solutions for businesses, both large and small, around the globe. They were established in 1994 and are headquartered in the UK. They also have international offices in London, Sydney, Singapore and San Francisco.
What will you do?
The Technical Support Manager is required to work within the Support Team as a technical product expert to assist customers through training, pre-sales/integration support and post-sales technical support. The role is customer centric and provides an interface between their technical teams and sales/customers on the use and capabilities of their products.
Pre-Sales Technical Support:
• Provide pre-sales technical support and product specific expertise to Sales Team
• Ensuring adequate technical support is available to the sales force to enable them to secure sales. As required, this involves attending technical sales meetings on site with prospects in order to present their products and assess customer requirements.
Post-Sales Technical Support and Integration:
• Provide post-sales technical support and integration assistance to their customers. This is facilitated via a direct relationship with the customer.
• Guarantee technical aspects of a customer’s integration (both new and ongoing). by providing necessary documentation and technical guidance.
• Internal hardware support.
• Adhoc responsibilities in support of the wider business function.
Presentation and Training:
• The ability to learn about new product releases quickly and assimilate them into training and sales support activities.
• Providing technical assistance in the sales process to demonstrate products to potential clients, and establish technical requirements for each client.
• Provide training and demonstrations to external and internal customers on their products.
Can you apply?
• Matric + relevant tertiary qualification
• 2 years + in a similar role within a technology industry
• Experience within the mobile industry and/or SMS services and technical integration
• Presentation/Training experience
• Working within an issue management framework
• Working with key stakeholders across all disciplines within an organization
• Confident Linux user (navigating file systems, log analysis etc)
• Network analysis capabilities (TCP/IP, traceroute etc)
• Good level of understanding of protocols such as HTTP/SOAP/SMTP
• Experience of developing and integrating third-party solutions and interfaces for external customers, such as APIs
• Understanding of protocols such as SMPP
• Technical writing skills
• Working knowledge of project management methodologies
• Ability to travel
This is an exciting opportunity to join this established market leader in the Northern Suburbs!
Email your CV to [email protected] today!
My client specialises in delivering mobile messaging and mobile billing solutions for businesses, both large and small, around the globe. They were established in 1994 and are headquartered in the UK. They also have international offices in London, Sydney, Singapore and San Francisco.
What will you do?
The Technical Support Manager is required to work within the Support Team as a technical product expert to assist customers through training, pre-sales/integration support and post-sales technical support. The role is customer centric and provides an interface between their technical teams and sales/customers on the use and capabilities of their products.
Pre-Sales Technical Support:
• Provide pre-sales technical support and product specific expertise to Sales Team
• Ensuring adequate technical support is available to the sales force to enable them to secure sales. As required, this involves attending technical sales meetings on site with prospects in order to present their products and assess customer requirements.
Post-Sales Technical Support and Integration:
• Provide post-sales technical support and integration assistance to their customers. This is facilitated via a direct relationship with the customer.
• Guarantee technical aspects of a customer’s integration (both new and ongoing). by providing necessary documentation and technical guidance.
• Internal hardware support.
• Adhoc responsibilities in support of the wider business function.
Presentation and Training:
• The ability to learn about new product releases quickly and assimilate them into training and sales support activities.
• Providing technical assistance in the sales process to demonstrate products to potential clients, and establish technical requirements for each client.
• Provide training and demonstrations to external and internal customers on their products.
Can you apply?
• Matric + relevant tertiary qualification
• 2 years + in a similar role within a technology industry
• Experience within the mobile industry and/or SMS services and technical integration
• Presentation/Training experience
• Working within an issue management framework
• Working with key stakeholders across all disciplines within an organization
• Confident Linux user (navigating file systems, log analysis etc)
• Network analysis capabilities (TCP/IP, traceroute etc)
• Good level of understanding of protocols such as HTTP/SOAP/SMTP
• Experience of developing and integrating third-party solutions and interfaces for external customers, such as APIs
• Understanding of protocols such as SMPP
• Technical writing skills
• Working knowledge of project management methodologies
• Ability to travel
This is an exciting opportunity to join this established market leader in the Northern Suburbs!
Email your CV to [email protected] today!