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Technical Support Specialist - Cape Town
Milnerton, Market Related (Negotiable)
Benefits: Medical Aid
Job Type: Permanent
Reference: Technical Support Specialist - Cape Town
Scoop Distribution (Pty) Ltd requires a Technical Support Specialist for our Cape Town Branch. It requires the management of all technical support queries relating to our product range as well as receiving, troubleshooting, and resolving issues with faulty hardware returned by our customers. It requires exceptional understanding of hardware and software functionality, as well as superior communication skills to deliver simple explanations regarding complex concepts. Researching products details regarding RMA will be required as well as having a clear understanding of faults and reasons for hardware returns. Validation of suspected technical faults will be required. The Technical Support Specialist will report directly to the Chief Technical Officer.
Candidate Requirements
Tasks:
* In-house customer support
* Telephonic support for customer related support queries
* Fault finding for hardware related returns
* Receive returned hardware from customers and determine customer warranty and vendor warranty status
* Troubleshoot devices upon receipt
* Follow procedures to troubleshoot returned hardware, and document all details found during the investigative process, and the steps taken to rectify the problem
* Update case notes/RMA status in a comprehensive manner for future reference/analysis
* Communicate with Customer's on progress and findings
* Maintain tools and test equipment at their work station and within the department.
* Must communicate effectively with CTO to escalate cases, communicate concerns, and prioritize incoming cases
Qualifications
* N+ and/or Strong TCP/IP knowledge
* Experience with Ubiquiti, Mikrotik products
* Knowledge on VoIP products
* 1-3 Years experience with electronic hardware installation or repair
* Ability to track many concurrent tasks and projects effectively
* Experience with reporting and tracking projects
* Candidate must be willing to step outside their duties to help the team meet company goals
* Candidate must be focused, detail oriented and able to work in a fast-paced and constantly changing environment
* Excellent written and verbal communication skills
* Candidate must be able to work well within a team
Please:
- Send through your CV to [email protected]
This position reports to: Chief Technical Officer
Milnerton, Market Related (Negotiable)
Benefits: Medical Aid
Job Type: Permanent
Reference: Technical Support Specialist - Cape Town
Scoop Distribution (Pty) Ltd requires a Technical Support Specialist for our Cape Town Branch. It requires the management of all technical support queries relating to our product range as well as receiving, troubleshooting, and resolving issues with faulty hardware returned by our customers. It requires exceptional understanding of hardware and software functionality, as well as superior communication skills to deliver simple explanations regarding complex concepts. Researching products details regarding RMA will be required as well as having a clear understanding of faults and reasons for hardware returns. Validation of suspected technical faults will be required. The Technical Support Specialist will report directly to the Chief Technical Officer.
Candidate Requirements
Tasks:
* In-house customer support
* Telephonic support for customer related support queries
* Fault finding for hardware related returns
* Receive returned hardware from customers and determine customer warranty and vendor warranty status
* Troubleshoot devices upon receipt
* Follow procedures to troubleshoot returned hardware, and document all details found during the investigative process, and the steps taken to rectify the problem
* Update case notes/RMA status in a comprehensive manner for future reference/analysis
* Communicate with Customer's on progress and findings
* Maintain tools and test equipment at their work station and within the department.
* Must communicate effectively with CTO to escalate cases, communicate concerns, and prioritize incoming cases
Qualifications
* N+ and/or Strong TCP/IP knowledge
* Experience with Ubiquiti, Mikrotik products
* Knowledge on VoIP products
* 1-3 Years experience with electronic hardware installation or repair
* Ability to track many concurrent tasks and projects effectively
* Experience with reporting and tracking projects
* Candidate must be willing to step outside their duties to help the team meet company goals
* Candidate must be focused, detail oriented and able to work in a fast-paced and constantly changing environment
* Excellent written and verbal communication skills
* Candidate must be able to work well within a team
Please:
- Send through your CV to [email protected]
This position reports to: Chief Technical Officer