YGaPM
Another question is how much are you prepared to pay them to assess your network, phone and call data
They also log all numbers called/received on their system. No stars for guessing why.
Interesting find to say the least. To answer the questions posed here let me list a few things:
1) Yes, Teleforge logs all numbers received and dialled via our billing engine - as does every single voice/sms provider in the world including ECN, Bitco, Vodacom, MTN etc. Any VoIP call made or received has to go through a billing engine which logs the call record automatically. The billing engine needs to log numbers in order to bill a customer and to pull detailed call logs etc. These logs are also necessary to store call recordings which we store for up to 5 years as per customer's requirements. Thus nothing out of the ordinary here.
2) I'm the sales director at Teleforge and can proudly say Teleforge has not and will never sell any numbers (or other details) of customers or their numbers phoned. I challenge any person/company out there to prove otherwise. All our contracts have strict confidentiality clauses that protect us and our customers.
3) Teleforge has always offered free site assessments and always will. We do this to ensure we only install our solutions on sites that are ready for our technology. If not we assist the customer in troubleshooting the network to highlight issues and assist the customer in correcting this (free of charge)
4) Teleforge is by far the largest service provider to the call center industry and has hundreds of very happy customers locally and internationally including the Imperial group, Bidvest, Transunion, MacRobert and a lot more. I will gladly provide references of customers and even arrange site visits.
5) Due to the fact that Teleforge develops its own software including omnichannel CRMs, campaign managers, reporting tools, diallers and a lot of automation we are a threat to communications companies that simply resell solutions and don't have some or all of the advanced technology we have . This makes us a threat to the legacy providers as we can custom build just about any solution. Secondly, Teleforge's prices on usage e.g. voice and SMS is way below everybody elses which means we are rapidly taking over customers from other providers. This obviously doesn't make us popular with other voice companies as we are taking business away from them. We have been threatened in all forms and ways because of this but we are not afraid - change is inevitable and we will be customer champions in terms of price, product and service.
6) Your question on whether Venomous used Teleforge before went unanswered. Thus you can safely assume the answer is no.
7) Venomous doesn't know ECN? ECN is by far the biggest VoIP based company in South Africa routing in excess of 100 million calls a month.. Teleforge has in fact been partnered with them for years as one of its upstream providers. The fact that Venomous states he doesn't know them means he really doesn't know the voice industry...
These facts leads me to believe that Mr. Venomous works for a competitor that feels very threatened by the success Teleforge is achieving. In fact I'm willing to bet money on it. Care to tell us who you are and who you work for? Based on your recommendation of BitCo I can assume you do in fact work for BitCo? So lets have an open chat here Mr. Venomous.
