Telkom 0800 375 375 number

S

SarelvdWalt

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Hey, just to check that it's not just me: Have any body else called the 0800 375 375 number from Telkom DSL Support Centre and got through in a reasonable amount of time this weekend?

I tried multiple times and after more than an hour each time gave up & tried again later on.
 
Phoned them on Thursday took 2 and a half hours to get through, still asked the person if he was the only one working!! Most probably playing games, eating chatting or just ignoring the calls. If they are busy then there must be a major problem as there must be alot of complaints about people's internet.

The service in South Africa really sucks!!
 
After waiting about and hour and a half I got through ... the guy was honest enough to let me know he was in the cafeteria having early supper and there was no one to cover him ... so we sit on hold. Isn't Telkom great, lol.
 
I had to report my line several times the last 2 months and had to wait about 90 minutes each time. I've noticed the last couple of times a voice said something like: "if you don't want to hold you can report fault at www.telkom.co.za"

Has anyone tried reporting ADSL on telkom's website lately? Is it the same place as normal line faults? Does it work? If it does work, it could be worth my while to report my faults by a friend.
 
Tried to call them this weekend as my line was dead when I woke up on Sat morning. Two 20 min calls on the cell before giving up. Got a friend to sit on the phone at their place and after 2 hours of Telkom hold music they gave up. They managed to get through to 10212 in about 15 mins but were told they had to call 0800 DSL DSL as its an ADSL line...........

I tried 0800 DSL DSL again on Sunday and gave up after a few hours of the speaker phone lying on the table playing telkom music....

Got the screaming sh1ts and called 10212 again and told them they had better log the fault because its impossible to get 0800 DSL DSL. They did log it to my surprise.

I also tried to reporting a ADSL line fault on the website.....it insists you supply username but seeing as though I dont use telkom as my ISP I cant complete the online form and thus cant submit it. The forms on the website are completely useless.

I am in the process of writing a formal complaint which I intend to use to irritate some Telkom manager with.
 
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