Telkom Internet Uncapped Fair Usage Policy
Telkom Internet uncapped accounts are designed for either
home or business use, and customers need to select the
appropriate package designed for their access port speed
and type of usage application (for example, for business or
home use).
Telkom Internet uncapped products are not capped in the
ordinary course. However, Telkom reserves the right to apply
restrictions on an uncapped account if a customer’s behaviour
is determined to be affecting the user experience
of other customers on Telkom’s network. Such restrictions
may include but are not limited to throttling a customer’s
throughput speeds to an appropriate proportion of the
actual port speed and / or shaping a customer’s bandwidth
to limit the use of bandwidth intensive protocols and applications.
Examples of customer behaviour which may compromise
Telkom’s network performance include, for example, causing
network congestion, include running excessive concurrent
internet sessions or accessing excessive bandwidth
intensive protocols such as peer-to-peer.
In the event of such behaviours, Telkom reserves the right
to terminate the account of a customer whose usage is
continuously affecting Telkom’s network performance, as a
customer of Telkom Internet uncapped products.
In order to assist a customer to be made aware of when his
or her behaviour is compromising Telkom’s network performance,
Telkom will provide to the customer such information
as is practically available regarding the customer’s
usage status by way of a usage tracker tool. A customer
will be able to track when his or her usage is dangerously
high. Once usage is indicated as being dangerously high,
Telkom reserves the right to suspend the relevant customer’s
usage within 24 (twenty four) hours of usage having
reached such levels. Customers who are restricted by Telkom
in the aforementioned manner in a calendar month
will be returned to full service profile at the beginning of
the next month.
The above controls will be implemented by Telkom in
addition to those set out elsewhere in this AUP regarding
unlawful behaviour.
http://www.telkom.co.za/sites/docum...ditions/telkominternetacceptableusepolicy.pdf
).
)
