Telkom 3 months free trial billing query

Azbubu

Azbubu

Honorary Master
Joined
Nov 18, 2008
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Location
Kapkaupunki
I'm on the 3 months free trial and just received my first invoice :

Rental R983.56
Usage. R17.95
Discounts. R709.27
Subtotal R292.24
Vat. R40.93
Total. R333.17

What is this? My line rental is on the Closer 2 option which is R177. Should my total not just be the R177 and the R17.95 "usage" fee? Why is the "rental" so high?
 
Last edited:
I've been with Telkom and their 3 month trial at our business premises and till date my statement hasn't reflected any adsl charges, however they also had discounts on my statement cause some smart arse made a good few billing mistakes
 
I also have the 3 month trial, and got charged for the adsl last month. Just phone them, and tell them to check it for you. Then they correct it in your next invoice. Thats what happened to me.
 
I received been billed for all 3 months. Now comes the challenge of getting my money back out of them :(.

Siiiiiiiiiiiiiiiiiiiiiiiiiiiigh!
 
also a three month trialist.
was told the only charge would be for the line rental. I have been charged R130 x2 for two months data
Such thieves...
And their accounts are the most user unfriendly account layout ... one needs a freaking PHD jsut to understand it! Yikes ...
 
abzo said:
Turns out they bill for the next month too.
Click to expand...
i heard that that is why you must cancel by the 2nd month to avoid paying notice of the 3rd.

anyway, if anyone suspects they were billed incorrectly, phone from a landline and dispute. if they made an error they WILL correct it and credit you
 
If its free why must people be credited?
This free trial is just one big con.
 
DrYes said:
If its free why must people be credited?
This free trial is just one big con.
Click to expand...

It's there for everyone to read in plain English (if of course English is not a language you can understand, you shouldn't have signed up).

- Free landline & DSL installation (awesome if you have neither, which I didn't)
- Free modem (sure, why not)
- EXCLUDES landline rental, call charges and out-of-bundle data

Now, that is not very hard to understand is it?

Have you ever considered that their billing system gives you a credit because of this FREE trial. You order X, get charged Y for it and get refunded Y because it's FREE.

My first invoice was a total of R200.64 - 21 Sept, 3 Nov. I'm not exactly complaining about that.
 
My first invoice was R560, second was R630 and third was R546.

Talk about horribly incompetent. I've phoned through several times only to told that my entire service will be cut off if i don't pay the outstanding amounts owed.

What a laugh.
 
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