Telkom 4mb Line

[Gun_Pilot[ZA]]

Hi guys,

I'm new here. haha.. i recently got upgraded to a 4mb line but previously was on a 1mb line. (day before the infrastructure upgrade i upgraded my line to a 2mb) So about 3 weeks before the upgrade i was getting a massive increase in my ping approx 400ms between PE and CT.. This was in the evenings and during the day its mostly fine. I logged numerous complaints with Telkom, phoned there tech support and eventually got someone to come out and look at my line.. he said there was a problem in PE and had something to do with the infrastructure upgrade and will be sorted out before the end of the week.. Long story short i'm now on a 4mb line and having the same issues as before(the ping problem at night) and whenever i do a speed test(even with normal ping) the max DL speed i get is about 2.4Mbs.. Funny thing is if I change to my Afrihost account i get 3.5Mps and if i have high ping problems and change to my Afrihost account, my ping is perfect.. Am i missing something here?

Thanks in advance

 

[JonesY]

I'm new here

Me too. Hi.

(the ping problem at night)

During peak hours? Post examples of traceroutes to a few popular web sites, for us to see where the latency is coming from.

(even with normal ping) the max DL speed i get is about 2.4Mbs

So this is your throughput during the day (off-peak period) I presume, but what's it look like at night? Post some speedtest results and your modem stats (include sync speed, attenuation, SNR, CRC errors) while you're at it.

if I change to my Afrihost account i get 3.5Mps

What's your Telkom usage sitting at for the month? They're probably shaping you.

if i have high ping problems and change to my Afrihost account, my ping is perfect

Just to clarify; if you change accounts during peak periods, it fixes your ping as well?

 

[Gun_Pilot[ZA]]

Hi Jones

I'll attach some trace routes below.

Connection Speed: downstream: 4096kbps upstream:511kbps
Line Attenuation: downstream: 41.0 db upstream:24.0db
speedtest between PE and CT: ping:29 download:2.06Mbps upload:0.36Mbps

Those readings i took now. should i do it again when i have high ping?

usage for the month downloaded is 31gb and uploaded is 6gb approx. ive checked and some months i use alot less because im not always at home and still same problem. also asked telkom when i had this problem if they were shaping me and they said no..

Last statement is correct.. the moment i change accounts my ping is awesome Lol.

Thanks again

 

[MickZA]

Sounds like DNS problems.

... i was getting a massive increase in my ping approx 400ms between PE and CT..

.... he said there was a problem in PE and had something to do with the infrastructure upgrade and will be sorted out before the end of the week.

So I'm guessing you're also in PE

Try rangers recommended Telkom Internet manual DNS settings for PE and see if that helps:

Primary - 196.43.46.190
Secondary - 196.43.42.190

 

[Gun_Pilot[ZA]]

awesome il try that out thanx so much!

 

[Gun_Pilot[ZA]]

Thanks so so much MickZA.. seems to have solved my ping problem.. i still get slow speeds, like 2.4mbps but the ping is sorted so far! again massive thanks!!