Telkom 8ta 60+60Gb package not Activated.

[Steve_Ras]

I paid R1800 online for a Telkom 60+60Gb package on the 1st Jan 2015.
After numerous calls and complaints, suitably escalated to a supervisor the service has still not been enabled after 7 days.
Telkom are not disputing any of the facts, but even the back-office cannot resolve the issue.
For the past 3 days I have been asking for a refund - supplied copies of all the documentation.
I am now at my wits end.
How do I escalate it higher?
Does anybody have the email of a commercial manager?
How do I get my money back?
Surely I am covered by the CPA?
SIM no 0814960314
Call no 16680886

 

[Steve_Ras]

OK, all my complaints must have worked.
Telkom have just activated it.

Such service!

 

[Draconia2]

lol must be the branch ... when i signed up in dec for my 2.5 + 7.5 R99pm package it was ready to use the same minute i walked out the store.



+100000 points to the durban overport branch !

 

[Jola]

The problem seems to be if you pay online by EFT.

I recently had the same thing, took a few e-mails and calls, and at least a day, before I managed to get the 60+60 activated.

Someone else also reported this recently on MyBB.