Telkom ADSL account problems - Check yours

[Kalvaer]

Well we all know that telkom have supposedly done some changes on there side over decemeber. But seems the have stuffed things up again. I logged a call last week, and have still not got a reply from the accounts department, yet you can bet the will cut me off if I dont pay.

Have any of you also had any extra charges on your accounts?

My account looks like this:

011xxxxxxxx Your Telephone Line ------ 04 Jan 06 - 03 Feb 06 R80.95
011xxxxxxxx Home DSL 512 ----------- 04 Jan 06 - 03 Feb 06 R418.42
011xxxxxxxx 3GB Shaped TIpA Premium - 04 Jan 06 - 03 Feb 06 R235.96 (X)
TINxxxxxxxx TIPA Premium 3GB Shaped - 17 Dec 05 - 03 Jan 06 R137.01
TINxxxxxxxx TIPA Premium 3GB Shaped --04 Jan 06 - 03 Feb 06 R235.96 (X)

The items in red have never appeared on my accounts before, and they have charged me actually for the same account twice (Line 3 and 5). All that is different is they changed some of the wording around, If I have paid for 2 accounts, I would like the other accounts log in details. Then they charged me for half of December (Line 4) , when the payment was already done..

Of course accounts tell me I have to pay the bill, and I can then lodge a complaint about the over payment and they will pay me back.. when they feel like it!

I dont care if the SNO SUCK.. I will be one of the first ones at their door when I can move over

 

[Andrewc]

Hey no surprise there, its TELSKUM

 

[Telkomhater]

"I'm coming SNO"

I dont care if the SNO SUCK.. I will be one of the first ones at their door when I can move over

Sorry I am first in the queue. Get behind me!

 

[Freshy-ZN]

I will wrestle you all for first spot

 

[Kalvaer]

Guess what.. still no response.

Now i'm being told that the accounts department does not know who is handling the call, and all they can do is log calls.

I asked for a number to speak to somebody in the other department, and I got told to phone 1023 and ask them... but they cant tell me what the name of the department is to phone

 

[Darth Garth]

It took me a few months to get my two phantom 3 GB accounts erased from my account but I still get usage reports which goes into my spam folder in gmail.

I also had to cough up otherwise they cut you off regardless of whether you are in dispute with them but at least they gave me a full refund later which paid for two months worth of ADSL.

Good luck.

 

[Kalvaer]

Well where can I send them an invoice for the interest from amount I now have to over pay them... I hate these guys so so so so much