Telkom ADSL and phone Installation Delay

[sybrwulf]

Hey guys,

Telkom called me a couple of weeks to schedule the installation of our phone and ADSL lines. The installation date was Monday, which has come and gone. I'm told it's been elevated, but still no-one has called or given an indication of when the installation will happen.

Do I have any possible recourse besides phoning their call centre and bitching?

Cheers,
Alex

 

[AntiThesis]

Bwaahahahahahahahahahahaha.

No. You're screwed.

Constructively though, I'd phone the helpline again and again and again and again. If nothing else, it'll give you something to do.

 

[sybrwulf]

So I've got to just sit and wait until the bastards deem it appropriate to pop round?

In that case, why did they give me a specific installation date in the first place??

 

[Slooth]

I'm in the same boat as you. Except I've been waiting over a month now for a phone call explaining why they missed their installation date. Calling their helpdesk doesn't help at all, you just get excuses passed onto you each time.

 

[sybrwulf]

I'm in the same boat as you. Except I've been waiting over a month now for a phone call explaining why they missed their installation date. Calling their helpdesk doesn't help at all, you just get excuses passed onto you each time.

That's good to know.

Dammit! *filled with uncontrollable anger*

 

[MrG]

Why dont you people learn, dont use Telkom, I will never get ADSL in South Africa. At night I use TelkomInternet Dialup day MTN EDGE or Vodacom 3G

 

[Mask]

Yep...same thing happened to me and I just kept calling them every hour! Then I went into a Telkom Shop and threw my toys. That got some action and I finally found someone willing to call the right people to find out what was going on.

Where in SA are you?

 

[sybrwulf]

Yep...same thing happened to me and I just kept calling them every hour! Then I went into a Telkom Shop and threw my toys. That got some action and I finally found someone willing to call the right people to find out what was going on.

Where in SA are you?

Randburg...Linden area

 

[sybrwulf]

I've been phoning multiple times each day, then was given (without asking) the "manager's" number...which just rings and rings and rings.

 

[MFour]

Why dont you people learn, dont use Telkom, I will never get ADSL in South Africa. At night I use TelkomInternet Dialup day MTN EDGE or Vodacom 3G

When will ppl like you learn, some of us have no option!

 

[AntiThesis]

Unfortunately that's the way Telkom has chosen to run the show. By screwing the customer and making you wait on them. Be happy that they're not charging you for the line in the meantime.

We've been waiting for over a month for a line to be moved to our house from the old place. Today I'm hoping for a progress report.

 

[sybrwulf]

But who do you complain to? Does anyone have a contact who can be bitched to?

I'm Canadian, and this **** would NEVER fly where I'm from...

 

[AntiThesis]

Welcome to our world sybr

Our legacy is years and years of complaining to ICASA, Department of Communications, Telkom and everyone in between. We've gone to the press, to the streets. Hell we've even gone to meetings with Telkom.

This kind of thing is the reason this site exists.

 

[MFour]

Welcome to our world sybr

Our legacy is years and years of complaining to ICASA, Department of Communications, Telkom and everyone in between. We've gone to the press, to the streets. Hell we've even gone to meetings with Telkom.

This kind of thing is the reason this site exists.

In short: Welcome to Africa, you gotto love it...

 

[sybrwulf]

I've been here long enough to know about the whole Telkom story...but I get really peeved when I talk to my Uncle in Vancouver, and he tells me about his 8meg line...

...and I can't even beg Telkom to install my 192kbit line...

...somethimgs wrong with this picture.

 

[MFour]

I've been here long enough to know about the whole Telkom story...but I get really peeved when I talk to my Uncle in Vancouver, and he tells me about his 8meg line...

...and I can't even beg Telkom to install my 192kbit line...

...somethimgs wrong with this picture.

and how

 

[kaspaas]

Hey guys,

Telkom called me a couple of weeks to schedule the installation of our phone and ADSL lines. The installation date was Monday, which has come and gone. I'm told it's been elevated, but still no-one has called or given an indication of when the installation will happen.

Do I have any possible recourse besides phoning their call centre and bitching?

Cheers,
Alex

They played similar games with my business telephones when we moved.

I lodged a complaint with ICASA ([email protected]) and ICASA managed to move it a month later to Telkom. Problem fixed within another month... except for the accounts which is still dragging on.

Telkom does not know the meaning of service.