Telkom ADSL Installation

[DagegeN]

Hi guys this is just a little something to "warn" you guys about.

On 29th Nov 2006 i took ownership of the landline in our new home "this actually went quite smooth".

I then placed my ADSL order VIA dailing 10219 where a very friendly guy called "Adrian [email protected]" took my order for my ADSL 512k slef-install option. He informed me it might be avail for installation in 14 working days. I once more confirmed with him 3days later that I took a self-install and with no additional options on the line ... and he replied .. you have 2 optional extras on your line " call answer @ R10/m and line block @ R35/m ... i asked him to remove it where he told me any changes now will cause my to fall down the list as only one call can be logged on your name @ a time.

That i could live with ...

Then 4th Dec 2006 a recieved a confirmation call from Thabani @ 012-6808159 his working hrs are : mon-thu 07:00 - 12:30 / 13:30- 16:00 and fri: 07:00 - 15:30.

to confirm that this is the number I want to have adsl installed." AND I CONFIRMED FOR SELFINSTALL OPTION" and the line would be converted in few days time " 13/14th Dec 2006" everything cool ...

I then phoned him this morning to confirm my installation and details where he told me " you have selected the NON SELF-INSTALL option

i asked him WTF ?? and requested him to change it ... this will once more void my spot in the que ... so i have been bent over and reamed up the naught by the scummy giant.

so guys thats going for self-install make sure to confirm with every phone call that your options are still correct.


RANT OVER ....

 

[BeLgaRiOn]

I think it's absolute rubbish that they use the excuse of losing your place in the call. All calls to Telkom are logged and I suggest you insist that you speak to a manager to have this sorted out as you clearly stated what you wanted. Alternatively, you could always try www.hellopeter.co.za and rant there. Telkom seems to be responding over there .

Best of luck!

 

[TesterMan]

I agree, I did the self install for a 384k connection and a week after I was up and running I upgraded to 512k and the operator again asked me about the self install.

Bad or no track and trace system in place.

 

[DagegeN]

I think it's absolute rubbish that they use the excuse of losing your place in the call. All calls to Telkom are logged and I suggest you insist that you speak to a manager to have this sorted out as you clearly stated what you wanted. Alternatively, you could always try www.hellopeter.co.za and rant there. Telkom seems to be responding over there .

Best of luck!

thanks man ... i'll log my complaint there ....

 

[StoneCold]

I also agree, give www.hellopeter.com a try, I complained there twice, and Telkom did phone me back.

However I am glad that I dont have to battle with them anymore, seeing that I got my ADSL line today, AT LAST.Surfing the internet, and playing a bit of FEAR on SGS....man, it feels like HEAVEN !



Oh, ya just need to sign up for my IS 30GB local account tonight then all will be good !

 

[DagegeN]

My Complaint

oke so i did complain @ hellopeter.com and i received a phone call in about 20-40mins after.

This is real quick responce BUT ... the lady is still not sucking on a cigar.

I shall see what happens ....

 

[Hogrod]

Too good to be true

It sounds too good to be tue, Telkom called me this morning after I placed a comment on hellopeter.

I ordered last week and installation is set for the 17th. Which is a Sunday (that makes me suspicious already!) Anyway I live in Cape Town, and the time between order and install appears to be v.quick. I just hope in reality it is. I didnt expect it to be installed this side of the Christmas.

Fingers crossed!
Andy

 

[Hogrod]

Within seconds of my previous post got another call from a different rep at Telkom saying someone will be around within 11 days.

So I've got two different stories. I wonder which one speaks the truth!

 

[Shizzler]

The exact same thing happened to me

 

[MFour]

yup same here, still waiting for someone to phone "within 7 days" it's been 14 days...

 

[DagegeN]

so way super cool

yup same here, still waiting for someone to phone "within 7 days" it's been 14 days...

way cool just got a phone call from the techy saying my line is ready ... and i applied on the 29th Nov 2006

but seeing is believing .. i'll wait untill i get home to test it ...

 

[MFour]

There goes the favourotism again, damn I must have p'ed them off something silly at some point. I applied on 2 November 06 and still have nothing but esculations, and empty promises...