Telkom ADSL line speed upgrade issue

[Vernon]

So about a fortnight ago I decided to go for the 8Mbps line speed (my area supports up to 10Mbps). Previously I was on 4Mbps.

A couple days after I placed the order my router was syncing at 8188Kbps. So far so good.
For the next week my line was solid. No disconnects whatsoever. SNR downstream hovering at around 10dB. A little low but, as I say, the line is fine. No issues.

A couple days ago I notice that my router is back on 4092Kbps. I phone Telkom to see what's going on.
They tell me that a technician has determined that my line is "unstable" at the higher speed and that there is no option but to be dropped back down to 4Mbps. This of course is total BS. I was more than happy with the line speed upgrade and as I said, not a single issue.

So their "tech" department seems a little clueless when all this is explained to them. And I just find myself going round in circles.

Any advice?

 

[Chevron]

So about a fortnight ago I decided to go for the 8Mbps line speed (my area supports up to 10Mbps). Previously I was on 4Mbps.

A couple days after I placed the order my router was syncing at 8188Kbps. So far so good.
For the next week my line was solid. No disconnects whatsoever. SNR downstream hovering at around 10dB. A little low but, as I say, the line is fine. No issues.

A couple days ago I notice that my router is back on 4092Kbps. I phone Telkom to see what's going on.
They tell me that a technician has determined that my line is "unstable" at the higher speed and that there is no option but to be dropped back down to 4Mbps. This of course is total BS. I was more than happy with the line speed upgrade and as I said, not a single issue.

So their "tech" department seems a little clueless when all this is explained to them. And I just find myself going round in circles.

Any advice?

PM the Telkom rep on the forum.

 

[Vernon]

PM the Telkom rep on the forum.

Who are we talking about? I thought he left (Charl?).

 

[Chevron]

Who are we talking about? I thought he left (Charl?).

Who is Charl?

I'm talking about the official TelkomZA account. I'm sure the people that monitor change. Regardless though they were last online 2hours ago, so definitely haven't left:
http://mybroadband.co.za/vb/member.php/258937-TelkomZA

 

[MickeyD]

Who is Charl?

I'm talking about the official TelkomZA account. I'm sure the people that monitor change. Regardless though they were last online 2hours ago, so definitely haven't left:
http://mybroadband.co.za/vb/member.php/258937-TelkomZA

Charl was the team leader. Some members here mistakenly think he was the sole user of the TelkomZA account.

 

[Vernon]

^^

A week later and still no reply. New Telkom guy is awesome!

Hopefully, going forward, this won't be par for the course wrt the service to be expected from the new go-to guy.

 

[Chevron]

^^



Hopefully, going forward, this won't be par for the course wrt the service to be expected from the new go-to guy.

Whenever I've dealt them replies always take a few days, BUT they usually get things done. Unlike the call centre.