So here is my story.
Morning of 5th of Dec I applied to get a conversion on my line to an ADSL line where i was informed it'll be completed on the 10 Dec, it was not only the following day that i found out myself that it was completed on the 11th(Telkom didn't notify me, i called 10210 and found out that it has been completed) but there were errors that they were having at the exchange on my line(they couldn't tell me what the error was, but it has been completed and i should verify it now).
So that evening of the 11th i called Telkom so they could verify my ADSL(as i could NOT because they didn't send me an order number to verify the ADSL online), the guy submitted the verification and said in 30min it'll be up and running and i can use the internet, 30min later- NOTHING, 1hour later- NOTHING, 1night later STILL NOTHING..
On to the 12th of Dec, 7am, I called Telkom and I wanted to check if my ADSL line has been verified and what's the problem with it now- Telkom tells me that the ADSL has not been verified, I told them that it has been verified(well that's what the guy from Telkom said the night before when he said its verifying, wait 30min) So i go through the process of them verifying the ADSL again and then the lady said that there is a problem with verifying the ADSL on her side, she gives me the order number(first time i'm getting it) and asks me to verify it on my side, and i do so on https://secureapp.telkom.co.za/ADSLVERIFY_NEW after that it said my verification had been sent, the lady then told me, wait 30min and it'll be done.... 30min later- NOTHING, 1hour later- NOTHING, 2hours later- NOTHING! i tried verifying a couple of times in those passing hours.
So i called Telkom and i wanted to know whats going on with the verification of my ADSL, they said it was NOT VERIFIED, I told them I HAVE VERIFIED IT, the lady then says "ahh maybe there is a problem" my neck almost snapped from the facepalm- NO **** THERE IS A PROBLEM*... from this time i went from department to department, been forwarded to this place and that place trying to find out what is up with the verification of my ADSL, most of the people i spoke to were just filling out a fault report on https://secureapp.telkom.co.za/assurance/public/logafault (which i picked up on the 3rd time) which i could just do myself and in much better detail and with correct contact numbers and names. They were not even trying to help me with the problem!
I finally got through to a guy that understood that i had a problem on my verification and that he will try and "manually verify" in the process of that, i mentioned that maybe he can "reset my verification" or change my profile to VDSL and then back to ADSL so i can try verify it again and see if that works, sadly i was cut-off most likely because of the "manual verify" and i felt like i lost all hope as the only person at Telkom that understood my issue was gone! I thought, well maybe he did something and it'll work, i gave it about a hour and tested again, still NOTHING!
I called Telkom once again(most likely the 10th time) finally got through to another guy that seemed to understand my issue and tried to help me, he tried to verify it on his side and I, on my side but nothing was working, he then said his going to try something and if we get cut-off he'll call me back up, we hadn't gotten cut-off and he said it didn't work and he'll have to submit a fault, I told him, there already has been a fault submitted multiple times with the very incompetent people i've spoken too, he then said he'll submit one.
While i was going through some of the faults they had submitted (some closed and some open) i was so shocked with how crude the fault info was layed out, if any, and how many of them have wrong contact numbers, the one had my "cell number" written down where they just taken my landline number, removed the 014 part and replaced it with 076, as if they thought that'll make it a usable number that they can contact me on!
The logic of most of these people from Telkom is unbelievable. I have never met this level of incompetence in all my life. I think to myself if I had to receive this type of fault reports as a Telkom technician, with wrong info, if any info, and wrong contact numbers etc I would just reject the fault. Now that's why i can't submit a proper fault report because there is already a report on my ADSL line with all the bull**** info and wrong contact numbers.
Morning of 5th of Dec I applied to get a conversion on my line to an ADSL line where i was informed it'll be completed on the 10 Dec, it was not only the following day that i found out myself that it was completed on the 11th(Telkom didn't notify me, i called 10210 and found out that it has been completed) but there were errors that they were having at the exchange on my line(they couldn't tell me what the error was, but it has been completed and i should verify it now).
So that evening of the 11th i called Telkom so they could verify my ADSL(as i could NOT because they didn't send me an order number to verify the ADSL online), the guy submitted the verification and said in 30min it'll be up and running and i can use the internet, 30min later- NOTHING, 1hour later- NOTHING, 1night later STILL NOTHING..
On to the 12th of Dec, 7am, I called Telkom and I wanted to check if my ADSL line has been verified and what's the problem with it now- Telkom tells me that the ADSL has not been verified, I told them that it has been verified(well that's what the guy from Telkom said the night before when he said its verifying, wait 30min) So i go through the process of them verifying the ADSL again and then the lady said that there is a problem with verifying the ADSL on her side, she gives me the order number(first time i'm getting it) and asks me to verify it on my side, and i do so on https://secureapp.telkom.co.za/ADSLVERIFY_NEW after that it said my verification had been sent, the lady then told me, wait 30min and it'll be done.... 30min later- NOTHING, 1hour later- NOTHING, 2hours later- NOTHING! i tried verifying a couple of times in those passing hours.
So i called Telkom and i wanted to know whats going on with the verification of my ADSL, they said it was NOT VERIFIED, I told them I HAVE VERIFIED IT, the lady then says "ahh maybe there is a problem" my neck almost snapped from the facepalm- NO **** THERE IS A PROBLEM*... from this time i went from department to department, been forwarded to this place and that place trying to find out what is up with the verification of my ADSL, most of the people i spoke to were just filling out a fault report on https://secureapp.telkom.co.za/assurance/public/logafault (which i picked up on the 3rd time) which i could just do myself and in much better detail and with correct contact numbers and names. They were not even trying to help me with the problem!
I finally got through to a guy that understood that i had a problem on my verification and that he will try and "manually verify" in the process of that, i mentioned that maybe he can "reset my verification" or change my profile to VDSL and then back to ADSL so i can try verify it again and see if that works, sadly i was cut-off most likely because of the "manual verify" and i felt like i lost all hope as the only person at Telkom that understood my issue was gone! I thought, well maybe he did something and it'll work, i gave it about a hour and tested again, still NOTHING!
I called Telkom once again(most likely the 10th time) finally got through to another guy that seemed to understand my issue and tried to help me, he tried to verify it on his side and I, on my side but nothing was working, he then said his going to try something and if we get cut-off he'll call me back up, we hadn't gotten cut-off and he said it didn't work and he'll have to submit a fault, I told him, there already has been a fault submitted multiple times with the very incompetent people i've spoken too, he then said he'll submit one.
While i was going through some of the faults they had submitted (some closed and some open) i was so shocked with how crude the fault info was layed out, if any, and how many of them have wrong contact numbers, the one had my "cell number" written down where they just taken my landline number, removed the 014 part and replaced it with 076, as if they thought that'll make it a usable number that they can contact me on!
The logic of most of these people from Telkom is unbelievable. I have never met this level of incompetence in all my life. I think to myself if I had to receive this type of fault reports as a Telkom technician, with wrong info, if any info, and wrong contact numbers etc I would just reject the fault. Now that's why i can't submit a proper fault report because there is already a report on my ADSL line with all the bull**** info and wrong contact numbers.
