fatsyboy69
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- Joined
- Mar 14, 2013
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Morning all. Just a quick question.Up till May our exchange was 10Mb enabled.But since then we can't get download speeds higher than 3Mb. When we contacted Telkom they stated that the exchange is not only 10Mb but also 20 Mb. Now when we upgraded we first confirmed using the broadbandstats website if 10Mb was available which it said it was and hence we upgraded to the DSL Fastest Package.However now when we check it says that 4Mb is the highest that we can go. And yet Telkom are telling us that 10Mb is enabled even though we sent them screenshots showing that 4Mb is the max.Also we have an issue with the fact that our exchange has been "down-graded" and there was no notification from Telkom whereby they have been taking our payments for a product they aren't supplying ( which is the South African way LOL.) Who can we speak to with regards to reimbursement for the 2 months that we have been paying for the 10Mb even though we aren't getting the product promised by Telkom.