Telkom after hours support contact number

[Grant]

What number does one call now. All numbers i try have an automated message stating the service is available during office hours only. (adsl line fault)

 

[MickeyD]

10210

 

[Grant]

Tried that. Get a message - office hours only.

 

[MickeyD]

Try a different track on 10210 ... try the Telkom ISP selection and plead stupidity!

Or report the POTS line faulty.

 

[Grant]

No matter which option on 10210 i use i get the same office hours only message

 

[Grant]

Try a different track on 10210 ... try the Telkom ISP selection and plead stupidity!

Or report the POTS line faulty.

is there a different number for POTS

 

[MickeyD]

SMS the faulty DN (telephone) Number to 0123210212

 

[MickeyD]

is there a different number for POTS

No. Also 10210 but a different slection...

Online reporting: http://www.telkom.co.za/general/customercentre/faults.html

 

[Grant]

Did that yesterday. Got a message back earlier that all was well (which it is not).

 

[Grant]

Maybe someone can give me a clue here.
Telkom put in a new line (cable). Voice calls in and out work but no data connection.
Spoke to support earlier, they could see the modem trying to sync on their side.
That failed.
Was told to buy a new router, dashed off to telkom got a DLink router.
Router fails "isp test" (the default telkom guest account) as well as my mweb uncapped account.
So it seems the data portion on the adsl line is faulty.

 

[MickeyD]

Seems like your port has not been created on the DSLAM ....

 

[Grant]

Was told the port was reset (if that is the same port)