just some positive feedback for a change on telkom and ADSL...
i've been having a bit of a unstable adsl connection at home recently but it still worked, however a bit slow sometimes. i checked with my ISP they said on their side all is fine. i decided to call telkom on Friday morning. to my suprisal they answered the call to 0800375375 within a matter of 3 seconds after i pressed 4. once i got back on my chair i asked the person to check if all is okay with my line. he asked me to hold on. after a while of "please h old on some more sir" i was told he will get back to me and he gave me a ref number. i figured oh well. and i put the phone down
after 10 minutes some oke called and asked to explain again what is wrong. he said ok. put fone down.
after 2 hours he called again asking if he can come to my house on which i said only at 5 will i be home. he said he will call at about 5. i put fone down.
4.30 he called and asked if i can please test the line and see how it works now. he would call me saturday morning to find a update and then come out if still not right. i got home at around 5 and tested it. it worked like a bomb. the entire weekend went past without a single problem.
maby i was just lucky but telkom somehow had a brilliant day on friday!!
(oh and now my 3gb limit has come a lot closer)
i've been having a bit of a unstable adsl connection at home recently but it still worked, however a bit slow sometimes. i checked with my ISP they said on their side all is fine. i decided to call telkom on Friday morning. to my suprisal they answered the call to 0800375375 within a matter of 3 seconds after i pressed 4. once i got back on my chair i asked the person to check if all is okay with my line. he asked me to hold on. after a while of "please h old on some more sir" i was told he will get back to me and he gave me a ref number. i figured oh well. and i put the phone down
after 10 minutes some oke called and asked to explain again what is wrong. he said ok. put fone down.
after 2 hours he called again asking if he can come to my house on which i said only at 5 will i be home. he said he will call at about 5. i put fone down.
4.30 he called and asked if i can please test the line and see how it works now. he would call me saturday morning to find a update and then come out if still not right. i got home at around 5 and tested it. it worked like a bomb. the entire weekend went past without a single problem.
maby i was just lucky but telkom somehow had a brilliant day on friday!!
(oh and now my 3gb limit has come a lot closer)
