Telkom and ADSL line dropping??? HELP PLEASE

[groengras]

Hi...

I have an adsl line from telkom, and my ISP is web-africa... now since about march, but earlier than that I think, my internet connection keeps being dropped. At one stage we didn't have internet for more than a month... We always pay our bills, so its not that. My ISP says there is nothing wrong on their side...

I've phoned Telkom like a million times... Last week the same problem started again, and then on Sunday night the connection just broke... Now I dont have ANY internet... We can't phone cause both me and my girlfriend work, and they say they will only help us at if we are next to the modem...

Now im a skilled Professional ( Programmer ), and they treat me like im stupid... I've been very patient, but its getting old... I need to work from home, but cant due to this problem...

Any advice>?

 

[jeppe777]

Phone and log a fault. Say your line is down and you cannot make or receive calls or access the internet. When the techie comes tell him to check your line at the DSLAM.

 

[PixelPusha]

log a complaint with www.hellopeter.com and with telkom compliants get a reference number, then log a complaint with icasa. also phone telkom and tell them you want an email address to complain too, also check the telkom website. email them constantly and cc it to everyone there and to icasa, also update hellopeter.com daily, it's a mission, but i got my adsl problem sorted out plus a credit on my account and an official letter of apology from telkom. it takes time though, I found it easier to complain by email then holding on forever on the telephone, also get names, to who ever u talk to get their names, even if it is difficult zulu names. email and log compliants daily via email and their website... it's painful and time consuming, but that's telkom

 

[SupaS]

Telkom is useless

Ive got a 2gb telkom account and a 1gb mweb account

The thing is, my telkom account drops regularly but the mweb NEVER seems to drop

I think this would mean its not my line or router...

Any ideas what it could be?