Telkom and Rain!

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ntn

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Hi all, is it a common problem for my adsl to drop connection when it starts to rain. I've noticed that even with the slightest drizzle it drops then comes back on after a minute or two.

Unrelated problem, my line drops completely usually when I'm not at home, I noticed that once I make a phone call it comes back up. Could there be some problem with my setup or the exchange?

Thanks in advance for the help!
 
I have the same problem. But Telkom insist I should call when It's raining. When is that? During the wee hours of the night or early evening? It doesn't rain here all day.
 
I also got the same problem at the office but we got a electric fence and it looks like that when it is switched on I get interference on the ADSL line
 
Same problem here.
I also noticed phoning from or to my phone sometimes helps, but not always.
Been struggling for 7 months now with telkom and mweb to sort this out.
 
I've spoke to Telkom a number of times regarding this and they always say that the issue must be on my side. Feels like that is their standard response for all issues.
 
I had the exact same problem. Even heavy winds would cause my connection to drop. Telkom kept insisting that nothing was wrong with my line. Phoning out would make it reconnect.
Eventually my line go so bad that it died completely. No voice or ADSL. I called their contact centre 5 times a day, everyday for 2 months. Telkom kept clearing my fault number without doing anything. Escalating the fault did nothing either. One day I decided I had enough of talking to their hopeless call centre. I found a technician at one of the Telkom boxes and asked him nicely to please fix my line. He repaired the line and I havent had a dropped connection since. Even with the worst thunder storms.
 
My line drops nearly every time it rains heavily.
It takes a day to dry out and then it comes back up again.
I haven't bothered phoning Telkom as they're pretty much useless when it comes to resolving intermittent line problems.
 
Somewhere on the copper cable between your house (the jack) and the Telkom exchange there is a "dry" joint. When it rains some moisture is getting into the joint and causing you problems.

When you report your fault mention "dry joint" as it triggers them to send it to the techies instead of the call centre agent doing a test (while your service is 100%) and then closing the fault ref.

It is not an easy fault to clear as the techie has to trace and test your physical connection until he can identify the problem joint.

It could also be as a result of a flooded manhole or a broken cable pipe somewhere along the route.
 
I complain about noisy voice line when I have weird ADSL issues. Usually sorts it out. Better that then explaining a complicated problem to them.
 
If Telkom can get rid of copper and roll out FTTH then we won't have half these problems.
With fibre it's generally a case of either it works or it does not.
It will happen eventually ... you can only go so fast with copper and when 1Gbps connections become the norm fibre is going to be the only viable option for fixed line access technology.
 
I have the same problem, when it rains my line battles to sync at 1mb.

It will fluctuate between 384 and 512 k connections and my line attenuation and SNR values fluctuate and are really bad.
During this time a voice call will even drop my adsl connection. (Have changed splitter, its fine normally only has issues when its rains)

I had a call logged with mweb and telkom for 6 months, nothing ever happened. Telkom technician came onsite and said my router was to far from my pc -_-, 7m phone cable.
I wanted to kill him!!!

Good tip, i will also phone when i hear a hint of a crackle on the voice line then log the call with them.
 
I get lots of CRC errors on the upstream when it's Raining about 40000+ and my SNR for the downstream would go as low as 6dBm.

Here's an example which I just captured.

CRC errors NEW.jpg
 
Same thing happens to me but my upstream and downsteam sync rates also drop.

I have thousands and thousands of crc erros coming through

I see you have a billion router or mweb w70 as its the same router i have.
 
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