So it is this kind of time again, time to complain about my telkom line. It started in middle December, my line was presenting a problem it it had before where it would occasionally lose sync. As per usual I gave it a day of two to see if it was a passing problem, it wasn't. The problem only got worse with time. I tested what I could to rule out hardware issues, the normal things backup router, filters, surge protectors and other devices on the telephone line, nothing changed the problem. As I have had an issue like this in the past and it was a line issue I was pretty sure that it was a line issue yet again, so logged a ticket directly with telkom. A couple of days later I received a call from a lady at telkom I explained the problem I have been experiencing and what i had tested and she agreed that it does in fact sound like a line issue and that the problem will be escalated to the technical department so that a technician can be sent out. I will admit that I was surprised with her competence, this is telkom after all. Two day later I receive another call from a (different) lady at telkom. This time the incompetence did not disappoint, clearly the previous call that I had received raised some warning flags at telkom, this type of competence cannot and will not be tolerated, as the second caller was of the unadulterated, undiluted, full-fat version of incompetence. No matter how I tried to explain the problem I was having she had only two responses, the first of which was "How was the problem solved in the past" A question to which I wish I knew the answer as the last technician refused to give it to me when I asked him. The second was "Is the internet light on?" In the end while I was trying to explain that the problem was intermittent she hung up on me and the ticket was closed minutes later.
This followed by me opening more support tickets at telkom and the tickets just getting closed with no contact or change. The last of which was closed just hours after it was opened. I decided to log a ticket through afrihost (actually my line admin) to see if they had any luck. It started out with the normal stuff line/port reset that nothing other that to change the nature of the problem. Instead of the connection being unstable the speed was just very slow, how slow? well opening a page can take around 5 minutes slow. I did some more tests on the line and found just as before the SNR for both upstream and downstream was very variable but generally low with both varying between a low of 3dB and a high of around 6.2dB. This still wasn't enough reason for a technician to even look at the line and further tickets where just closed with nothing happening, the only difference with the tickets logged through afrihost was that they remained open longer before being closed.
Because I have had a good experience with them in the past I contacted Telkom on this forum, the last ticket was reopened and after this a technician was dispatched, unfortunately the technician didn't manage to solve the problem, but the ticket was closed nonetheless. The best part of it though was that later on the day that the technician was there the line died completely, and that is where I am now about three weeks in and my line is now completely dead with no sign that it will ever be solved.
When I wanted my intermittent connection solved this is not really the direction I had in mind.
This followed by me opening more support tickets at telkom and the tickets just getting closed with no contact or change. The last of which was closed just hours after it was opened. I decided to log a ticket through afrihost (actually my line admin) to see if they had any luck. It started out with the normal stuff line/port reset that nothing other that to change the nature of the problem. Instead of the connection being unstable the speed was just very slow, how slow? well opening a page can take around 5 minutes slow. I did some more tests on the line and found just as before the SNR for both upstream and downstream was very variable but generally low with both varying between a low of 3dB and a high of around 6.2dB. This still wasn't enough reason for a technician to even look at the line and further tickets where just closed with nothing happening, the only difference with the tickets logged through afrihost was that they remained open longer before being closed.
Because I have had a good experience with them in the past I contacted Telkom on this forum, the last ticket was reopened and after this a technician was dispatched, unfortunately the technician didn't manage to solve the problem, but the ticket was closed nonetheless. The best part of it though was that later on the day that the technician was there the line died completely, and that is where I am now about three weeks in and my line is now completely dead with no sign that it will ever be solved.
When I wanted my intermittent connection solved this is not really the direction I had in mind.
Sorry about the late response here. Sorry to hear about your ongoing line issues. In the case where we manage the line, it's always best to log fault directly through us (otherwise, what are you paying us for?) 
