I still having problems with my line. I logged number of calls from the Thu 27 Sep 07. Every time I was told there is no problem. I also been told that someone will contact me. Last week Friday I was told that someone will come and see me at the office. No one phone or pitch up. My Line is permanently disconnecting. I spoke to Dan just now and he said that there is no standby manager or technician. I phone Telkom at least twice a day to report my problem. The line is up and down the whole time. I request a full investigation and nothing happens. I am so full of all there stories and no service. Where is another service provider for fixed lines. I pray for that day. I and many others will move over even if they have only have the issues that we experienced with Telkom. Telkom SA expect prompt payment or they disconnect our lines but when it come to there service there is no promptnesses. They don't even reduce the line rental of service they don't provide. You need to pay for crab service at there normal rate. Maybe we all must stand together and don't pay them let them cut the lines but no money Look what happen to Saambou when all withdraw there money at the same time.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Telkom Bad service still exist
- Thread starter vdwaltj
- Start date
Still waiting on Telkom
I tried to get information from Telkom on my problem. I was on the phone for more than an hour and a half. Where I was on hold for +- 30 minutes before someone pick the phone up. Then I was on hold for +- 50 minutes just to talk to the manager by the way I could not get hold of him or her. Well I asked who can I contacted on a senior level and I was told just the normal number and there manager and they can only escalate it further when I spoke to there manager. I think there is no calls going further because you cannot spoke to there manager no one pick up the damn phone.
What on earth are we going to do with Telkom........
I tried to get information from Telkom on my problem. I was on the phone for more than an hour and a half. Where I was on hold for +- 30 minutes before someone pick the phone up. Then I was on hold for +- 50 minutes just to talk to the manager by the way I could not get hold of him or her. Well I asked who can I contacted on a senior level and I was told just the normal number and there manager and they can only escalate it further when I spoke to there manager. I think there is no calls going further because you cannot spoke to there manager no one pick up the damn phone.
What on earth are we going to do with Telkom........No Responce
I was yesterday 3 times on the telephone trying to get hold of someone who can assist at Telkom. The one time I was on the phone as explained previously. Later I phoned again and I was put threw to the "Manager" Well the phone went down and I need to phone again. I phoned at +- 15:00 again and within half and hour I was assisted just to be put again on hold for another hour. When I put the phone down. What on earth is happening with service at Telkom!!!!!!!!!!!. My line went down at least 2 to 3 times per hour and then it took anything from a minute to 30 minutes then the line came up again.
Frustration is all I can say where from here?
I was yesterday 3 times on the telephone trying to get hold of someone who can assist at Telkom. The one time I was on the phone as explained previously. Later I phoned again and I was put threw to the "Manager" Well the phone went down and I need to phone again. I phoned at +- 15:00 again and within half and hour I was assisted just to be put again on hold for another hour. When I put the phone down. What on earth is happening with service at Telkom!!!!!!!!!!!. My line went down at least 2 to 3 times per hour and then it took anything from a minute to 30 minutes then the line came up again.
Frustration is all I can say where from here?
Promisses Prommisses
I just try to get hold of Telkom again. I logged another Priority call and I was promised again the call will be resolved Today I will wait and see. I phoned the 0800600126 number, just for information This is a business line and not even a home line. The lady I spoked to was Mandi and she said she updated the call and this will be send to the manager. mmmm I heard this too previously.
I gues there is not much more I can do hey!!!!
I just try to get hold of Telkom again. I logged another Priority call and I was promised again the call will be resolved Today I will wait and see. I phoned the 0800600126 number, just for information This is a business line and not even a home line. The lady I spoked to was Mandi and she said she updated the call and this will be send to the manager. mmmm I heard this too previously.
I gues there is not much more I can do hey!!!!