Telkom Billing - arrears ?

[Dolby]

I cancelled my line on the 5 November with end date being 5 December.

I have confirmation and a reference number - but I just received a bill for the full monthly ADSL again (R799.00).

Is the final?
Or have they have a mistake?

 

[Arksun]

Last time I checked, you pay for what you're about to use in DSL, not for what you have used, so ya... I would query that

 

[silkenphoenixx]

Telkom seem to struggle with cancellations.

PM @TelkomZA. That guy is a legend and can help you resolve your queries if you don't have joy with the usual support methods.

 

[PeterBee]

Telkom seem to struggle with cancellations.

Same experience - they don't want to let you go...

 

[MandM]

I had the same problem.

I cancelled on 27 September, but received a bill for November. I used the online chat support service and they confirmed that the bill was a mistake and that it would be rectified in December.

My December bill now states that they owe me money, but also states "Payment details for the balance of R 615.00 were not available on 08 Dec 2017. Please pay immediately. If you have paid the arrears, please ignore this message." I of course did not pay for November, since I cancelled in September. Yesterday the consultant on the online chat again confirmed that my account is closed and settled. I must phone 10210 to get my R200 paid out.

I have of course kept copies of these conversations...