Cheens
Well-Known Member
Ok so here goes, i was at the My BB conference and they say that it makes a difference when you post your issues on here.
I reported a fault with my internet connection after them changing my profile to sync at 1mbps after my line was upgraded to 1mbps and low and behold i have never had a single day's issue with my connection until some dumba$$ call centre agent who clearly has no IT expertise or knowledge whatsoever decides to "Re-design" my port because my internet connection is not working. To noavail we end the call without success and the call is logged for a technician to troubleshoot at the exchange. this only happens 4 days later and, yes, he assured me that the problem is fixed. Ya right since when can telkom ever fix something they break!!!!psssht.
Then i log yet another call on the 6th day, call the call centre and this women who knows ***** once again says that the technician is on his way
, oh yes she probably sits in Bloem inside a fowl run sending the technician in his donkey cart to my exchange in joburg.
One strange thing though is that everytime i log a call or even start dialling the useless domkom number the internet starts working until this network architect on the phone re-designs my port with freaking gold trimmings then voila! no internet for the rest of day/evening.
Yet when they need to be paid and you're 1 day late for whatever reason services are cut immediately.
Domkom, stop sending all your staff to conferences and send them on courses on "How to fix what you break" and actually deliver what you've been paid for.
I reported a fault with my internet connection after them changing my profile to sync at 1mbps after my line was upgraded to 1mbps and low and behold i have never had a single day's issue with my connection until some dumba$$ call centre agent who clearly has no IT expertise or knowledge whatsoever decides to "Re-design" my port because my internet connection is not working. To noavail we end the call without success and the call is logged for a technician to troubleshoot at the exchange. this only happens 4 days later and, yes, he assured me that the problem is fixed. Ya right since when can telkom ever fix something they break!!!!psssht.
Then i log yet another call on the 6th day, call the call centre and this women who knows ***** once again says that the technician is on his way
, oh yes she probably sits in Bloem inside a fowl run sending the technician in his donkey cart to my exchange in joburg.One strange thing though is that everytime i log a call or even start dialling the useless domkom number the internet starts working until this network architect on the phone re-designs my port with freaking gold trimmings then voila! no internet for the rest of day/evening.
Yet when they need to be paid and you're 1 day late for whatever reason services are cut immediately.
Domkom, stop sending all your staff to conferences and send them on courses on "How to fix what you break" and actually deliver what you've been paid for.
well it's now a week later and still no box and everytime it rains the internet goes haywire, which has been nearly everyday since he came. You have more chance of fixing the problem yourself.