potti
Active Member
So I moved to a new place, which has an existing Telkom line installed but which was deactivated by previous owner before they left. When we moved in I thought I'd request for the line to be reactivated by Telkom and then get DSL from another ISP.
So we placed the order on the 7th Feb. Guy who helped us said it would be 2-3 weeks. That following week we received an SMS saying our installation was scheduled for 28th March. Shock indeed, after tons of hassle this was brought forward to 11th March. Then we thought well why not just get the ADSL installation included when they come to reactivate the line to speed things up a bit. You'd think it would be straight forward to just amend the order to include DSL? Nope. Apparently they are unable to do this, we would have to cancel our initial order and then re-apply and then fall back into the back of the queue for installation? We were told this buy our "helpful" consultant who didn't even go into the order on the system. He also told us for ADSL they have to install an additional copper line. The competence was too high with this one.
Now we are waiting for the 11th and praying they pitch, and then once we have a line we have to go back to them to order DSL and then most likely wait another month for that to be activated. Biggest load of k@k in my life.
Has anyone experienced something similar to this? Any suggestions?
So we placed the order on the 7th Feb. Guy who helped us said it would be 2-3 weeks. That following week we received an SMS saying our installation was scheduled for 28th March. Shock indeed, after tons of hassle this was brought forward to 11th March. Then we thought well why not just get the ADSL installation included when they come to reactivate the line to speed things up a bit. You'd think it would be straight forward to just amend the order to include DSL? Nope. Apparently they are unable to do this, we would have to cancel our initial order and then re-apply and then fall back into the back of the queue for installation? We were told this buy our "helpful" consultant who didn't even go into the order on the system. He also told us for ADSL they have to install an additional copper line. The competence was too high with this one.
Now we are waiting for the 11th and praying they pitch, and then once we have a line we have to go back to them to order DSL and then most likely wait another month for that to be activated. Biggest load of k@k in my life.
Has anyone experienced something similar to this? Any suggestions?
