kaspaas
Expert Member
What a tragedy: Telkom's systems are so bad, they don't even know whose phone it is!
It should not be required to inform them at all that the number is no longer that of the previous owner!
http://www.iol.co.za/index.php?from=rss_News&set_id=1&click_id=79&art_id=vn20070427001246942C838099
Directory error puts granny in hot seat
Aziz Hartley
April 27 2007 at 02:51PM
When Leila, 97, moved into a home for the aged eight months ago, she expected to enjoy a quiet life - but she has had no peace because a government department's phone number is listed incorrectly as hers.
Leila, as she prefers to be known, says she fields about 10 calls a day for the national housing director-general's offices in Cape Town.
Although most callers accept they have dialled the wrong number, for Leila the inconvenience of the interruptions is aggravated because she moves slowly and her hearing is not good.
"It is most annoying, but what can I do? I can't not answer the phone. It would be very nice if the department could make the effort and (tell Telkom) the correct number."
'It is most annoying, but what can I do?'
Leila said the calls had been a problem from the day she moved into Highlands House.
"It is terrible. My sons have tried to have Telkom change the number, but it says nothing can be done until the new directory comes out.
"I suppose I just have to bear it. I feel sorry for the people who call here because they have to make another call. Some people can't afford to do that."
Telkom call centre operator Laurian Kollapen said: "We rely on clients to let us know when a number changes. This can be done quickly on the system, but in the printed directory only when the (next) book is printed. On our system (Leila's) number is the housing department's. The department must fax us a letter to say its number has changed."
Housing department media liaison officer Monwabisi McLean could not be reached.
'Nothing can be done'
Dina Mooketsi, executive assistant director in the office, said: "We will fax them a letter. Normally the government communications department is tasked to update information."
Meanwhile, so Leila may have a little peace, the national housing director-general's number in Cape Town is 021 466 7600.
It should not be required to inform them at all that the number is no longer that of the previous owner!
http://www.iol.co.za/index.php?from=rss_News&set_id=1&click_id=79&art_id=vn20070427001246942C838099
Directory error puts granny in hot seat
Aziz Hartley
April 27 2007 at 02:51PM
When Leila, 97, moved into a home for the aged eight months ago, she expected to enjoy a quiet life - but she has had no peace because a government department's phone number is listed incorrectly as hers.
Leila, as she prefers to be known, says she fields about 10 calls a day for the national housing director-general's offices in Cape Town.
Although most callers accept they have dialled the wrong number, for Leila the inconvenience of the interruptions is aggravated because she moves slowly and her hearing is not good.
"It is most annoying, but what can I do? I can't not answer the phone. It would be very nice if the department could make the effort and (tell Telkom) the correct number."
'It is most annoying, but what can I do?'
Leila said the calls had been a problem from the day she moved into Highlands House.
"It is terrible. My sons have tried to have Telkom change the number, but it says nothing can be done until the new directory comes out.
"I suppose I just have to bear it. I feel sorry for the people who call here because they have to make another call. Some people can't afford to do that."
Telkom call centre operator Laurian Kollapen said: "We rely on clients to let us know when a number changes. This can be done quickly on the system, but in the printed directory only when the (next) book is printed. On our system (Leila's) number is the housing department's. The department must fax us a letter to say its number has changed."
Housing department media liaison officer Monwabisi McLean could not be reached.
'Nothing can be done'
Dina Mooketsi, executive assistant director in the office, said: "We will fax them a letter. Normally the government communications department is tasked to update information."
Meanwhile, so Leila may have a little peace, the national housing director-general's number in Cape Town is 021 466 7600.