Telkom Cap Rip-Off !!!!

Axe

Axe

Active Member
Joined
Aug 21, 2006
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Location
Edenvale, Gauteng
First a little background:

I have 2 Telkom ADSL accounts:
At home I have the 384k/1Gb Do Broadband
In my office I have a 384k/3Gb(I think it's been increased to 5Gb now) Telkom ADSL account.

I don't use the internet all that much and have never been capped on either of them.

About 4 months ago, I got capped on my home line. I was browsing quite a lot, so I thought maybe I'd used it up and topped it up by credit card. It was the middle of the month. Then just before the end of the month I got capped again. My 1st thought was that it must be bandwidth theft, so I went to Telkom's tracker page and there was only one active session. Nevertheless I changed my ADSL password and router password.

The next month, I was capped again, it was near the end of the month so I left it.

Last month (October), both my home line and office line were capped. I got suspicious, so on the morning of 1 November I reset the usage statistics on my routers and rebooted them to get a new Telkom session (bear in mind I was capped, so any usage before this point would have been Local).

I just checked the usage according to my router, and compared it to Telkom's usage tracker site.

Total usage according to my router: 1.64GB
Total usage according to Telkom: 2.99GB

That's almost double!!!! No wonder I'm getting capped the whole time.

Has anyone else done this excercise? I will check my home account tonight to see what that looks like!
 
Whats your line attenuation? You can get this from your modem's status page.

It sounds like your line could have a fault and you are requesting retransmits of data hence from the ISP's point of view you are using a lot of bandwidth.
 
Attenuation (dB): 27.0 (downstream) 16.0 (upstream)

Surely even if there were retransmits the router would still count that as traffic?

And errors on two separate lines in 2 separate locations? I find that kind of coincidence difficult to swallow.
 
Ok, so then at least that possibility is scratched off the list. It might be something to do with the line or something, as Warwickw suggested, but I'll leave that to people who have more knowledge of what values are acceptable and how to rectify it.
 
Axe said:
Not likely:
1. Telkom usage tracker shows no concurrent sessions.
2. I changed the passwords to make sure.
Click to expand...

On your way home you should stop at the chemist and get the strongest sedative you can. In fact go to a vet and get some horse tranquilisers. Take 5 about 1 hour before you call Telkom to try explain this to their brain dead call center people what is going on.

I think you may be better off trying to find others with the same problem and then going to ICASA and lodging a formal complaint which should force Telskum to do a formal investigation.

:eek: Did I just recommend you go to ICASA? :o
 
I have 2 suggestions:

1 - Go onto their usage tracker tool, look at the bottom you will see Audit Trail (All Usage)... choose the month and click submit. It will give you a report.. Check the IP addresses in Location column also NASPORT column, if it's the same IP addresses and NASPORTs you can scratch off bandwtidh theft from your list... but if you find different IP addresses and NASPORTS you are a victim of an ugly thing called bandwitdh theft! Don't look at Allocated IP column as this is the dynamic IP address which they assign to you, so ignore that.

2 - Forward a mail to [email protected] and ask them to forward you SAIX statistics and to investigate if your account is being "hacked".

This is my 2 cents worth
 
Last edited:
this is happening to me to!!bt those idiots at telkom dnt understand..dunno hw to fix it
 
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