Telkom charged a month after cancellation

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marz_1982

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I had phoned and cancelled our phone and adsl line with telkom a week before end of Feb, after confirming a month earlier with them, that no notice is required and they can cancel immediately. We moved out beginning March so I couldn't check if line was active, though I admit I should've double checked with them. Telkom has sent me an invoice and it looks like they charged us for March.

It is labelled a "last invoice" and it looks like they want me to pay a portion of the total overdue.* Eg total for March R600, total due R313.* I had already paid my Feb bill at the end of Feb like I always do.

Anyone speak Telkom-ise to tell me what went wrong here?* I've already told them I'm not paying for March, although a friend has said "pay the bill, they might refund you".

It's the principle of the matter - since when do you pay for service you haven't received? Did they lie to me, and there actually is a notice period? Or decided to wait a month before cancelling?

I am currently outside the country, so getting an explanation out of Telkom is even more painful. Any advice would be great...
 
Good luck dude, i am still having issues with them, there billing system sucks! and as for there 10210, every consultant you speak to has a different "story" to tell you.
 
The other day I got a bill that overcharged me R1,000 because the call center agent didn't put the cancellation through for the old number when I transferred the line, and still charged installation when that only applies to new lines and not transfers. Fifteen or twenty calls later my account is on the long road to recovery. Just have to be lucky to get someone who's doing their job.
 
alf101 said:
They did that to me as well.

This months "bill" says they owe me R550, apparently they will call me within 12 working days to tell me when I can fetch my refund at a Telkom shop.


I hate them so much....
Click to expand...

They won't just EFT the refund to you? :wtf:
 
Happened to me as well.
Cancelled end of Feb.
Got billed mid Feb to mid March (normal billing cycle seems to be 18th of a month)
Then got billed for mid March to mid April as well (even though I had no service)

So far I have got the credit for end Feb to mid March.
But, still no credit yet for mid March to mid April, rather a demand to pay, when they still actually owe me in fact.

Hope to see that in this next bill, so I can finally be free of them! ;)
 
Same thing happened to me when I cancelled my line and ADSL and got charged for an extra month. Lodged a dispute and the extra month charge was dropped.

By the comments here it seems Telkom charges for an extra month to see if they can get away with it.
 
ITCynic said:
Same thing happened to me when I cancelled my line and ADSL and got charged for an extra month. Lodged a dispute and the extra month charge was dropped.

By the comments here it seems Telkom charges for an extra month to see if they can get away with it.
Click to expand...
It has to do with their billing cycles... if you cancel after the cycle has been "run" then it gets reversed in the next cycle. The cycles (afaik) do not run from 1-31 of the month.
 
LOL, Telkom are hopeless, in all regards. I lodged a call for an issue with my ADSL line beginning May, they only pitched this Monday to sort it out...They are lacking in all areas. And the call centre always seems to put you through to these fools that have no clue what they are doing. Once in a while you may strike it lucky and get through to someone that can help you. Though your chances of winning the Lotto are probably better.
 
MickeyD said:
It has to do with their billing cycles... if you cancel after the cycle has been "run" then it gets reversed in the next cycle. The cycles (afaik) do not run from 1-31 of the month.
Click to expand...

They kind of explained that the billing cycle is from the 18th to the 18th of the next month.
The line cancellation apparently takes 30 days to appear on their system.

So in my case, cancelling on the last day of Feb would only have been "entered" at the end of march (30 days later), so the normal 18 March to 18 April period would be billed, even without service.

Sounds crazy I know, but that just seems how their system works.
Eventually the credit for that non-service billed period should be sorted out in the following billing run.
(18 April - 18 May)
Still waiting for my final (hopefully) account.
 
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